Front of the House (Operations Officer)

SM Supermalls


Date: 1 day ago
City: Pasay
Contract type: Full time

Job Description:

In charge of a systematic and organized gates opening / closing in coordination with Events/Show Production and VIP and guest relations.


Job Qualifications:

Graduate of any 4-year course

3 years’ experience in Operations, specifically for events


Job Responsibilities:

FRONT OF HOUSE MANAGEMENT

• Overall Guest Experience/Impression Management

• Guest Entry System (Queuing/Security Set-up/ Event Personnel)

• Ticket Booth and Turnstile Operations (in coordination with SM Tickets)

• Gate Control Management (Main gates and Portal Door)

• Facility Maintenance and Sanitation • Frontline Management (Guest Liaison Personnel)

• Management of Premier Floor (3rd Floor) Concierge Management

• VIP Guest Experience/Impression Management

• VIP Guest Entry System (Queuing/Security Set-up/ Event Personnel)

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