French-English Customer Support Associate
TalentPop App
Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Remote
Helping people comes naturally to you—and you can do it seamlessly in both French and English. If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you.
What You’ll Do
As a French-English Customer Support Associate, you’ll assist customers from French-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue.
This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.
Your Day-to-Day
We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day.
How to Apply
Click Apply Now and tell us why you’re excited about this role. We can’t wait to meet you!
What You’ll Do
As a French-English Customer Support Associate, you’ll assist customers from French-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue.
This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.
Your Day-to-Day
- Deliver timely, friendly, and accurate support in French and English via calls and chat
- Troubleshoot customer issues and guide them through solutions step-by-step
- Log all customer interactions accurately
- Identify trends and share feedback to improve processes
- Collaborate with your team to stay updated on priorities
- Represent the brand with care, professionalism, and patience
- Fluency in French and English (spoken and written)
- At least 1 year of customer service experience (remote, e-commerce, or tech support preferred)
- Experience with bilingual customer support is an advantage.
- Experience with tools like Zendesk, Gorgias, Shopify, or similar platforms is a plus!
- Calm under pressure and solution-oriented
- Strong attention to detail and a genuine desire to help people
- Comfortable working remotely and collaborating with a distributed team
- Laptop or desktop with an i5 processor or higher
- Stable internet connection (15 Mbps upload/download or faster)
- A quiet, dedicated workspace for calls
- Permanent remote work—work from anywhere
- Competitive pay with annual reviews
- Paid time off to recharge
- Monthly health stipend
- Performance bonuses based on KPIs
- A team that values growth, accountability, and human connection
We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day.
How to Apply
Click Apply Now and tell us why you’re excited about this role. We can’t wait to meet you!
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Logistics Manager
ADM,
Cebu City
1 week ago
Job Description Your Responsibilities: Manage ADM’s network of warehouses across the Philippines by developing and implementing strategies that optimize operations, including layout planning, space utilization, and workflow efficiency. Articulate and plan warehouse requirements across the country using existing and projected volumes. Ensure optimal warehouse capacity, recommending termination of rented warehouses that are no longer needed. Manage and oversee all activities...
Financial Solutions Specialist (Bancassurance)
HR TechX Corp.,
Cebu City
2 weeks ago
As a Financial Solutions Specialist under the Bancassurance channel, you will be embedded within bank branches and responsible for offering tailored financial solutions to clients, promoting insurance and investment products. This role involves building strong relationships with bank staff and customers, understanding their financial goals, and delivering excellent service while achieving sales targets.Key Responsibilities:Actively promote and sell life insurance and...
Senior Workforce Manager - Cebu
TDCX,
Cebu City
3 weeks ago
#BeMore Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore! Top reasons to work with TDCX...
