French Application Tech Support Practitioner
Accenture in the Philippines
Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure seamless operation of systems and applications. Your day will involve addressing client inquiries, troubleshooting issues, and providing effective solutions. You will utilize your communication skills to maintain high-quality service and ensure client satisfaction while working collaboratively with your team to enhance system performance. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist clients in navigating and utilizing applications effectively. - Document and track client interactions and resolutions for future reference. - Collaborate with cross-functional teams to enhance service delivery. - Provide training and support to clients on system functionalities. Professional & Technical Skills: - Required Skill: Expert proficiency in Service Desk Voice Support. - Additional Must To Have Skills: Proficiency in French Language. - Strong understanding of customer service principles and practices. - Experience with ticketing systems and incident management. - Ability to analyze and resolve technical issues efficiently. - Excellent verbal and written communication skills. Additional Information: - The candidate should have minimum 1 year of experience in Service Desk Voice Support. - This position is based at our Manila office. Minimum 1 year(s) of experience is required
Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure seamless operation of systems and applications. Your day will involve addressing client inquiries, troubleshooting issues, and providing effective solutions. You will utilize your communication skills to maintain high-quality service and ensure client satisfaction while working collaboratively with your team to enhance system performance. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist clients in navigating and utilizing applications effectively. - Document and track client interactions and resolutions for future reference. - Collaborate with cross-functional teams to enhance service delivery. - Provide training and support to clients on system functionalities. Professional & Technical Skills: - Required Skill: Expert proficiency in Service Desk Voice Support. - Additional Must To Have Skills: Proficiency in French Language. - Strong understanding of customer service principles and practices. - Experience with ticketing systems and incident management. - Ability to analyze and resolve technical issues efficiently. - Excellent verbal and written communication skills. Additional Information: - The candidate should have minimum 1 year of experience in Service Desk Voice Support. - This position is based at our Manila office. Minimum 1 year(s) of experience is required
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