Freight Sales Admin/Customer Support (Australian Client/Day Shift)

About Brainbox

Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

We are looking for a Freight Sales Admin/Customer Support to perform a variety of sales administrative tasks and support an Australian client’s daily activities.

Qualifications and Experience

• Degree in Customs, Business Administration or any relevant field
• At least 3 years of experience in a similar role
• Prior experience in the shipment, logistics, or cargo industry is highly preferred.
• Knowledge and experience in Australian trade, import/export operations, and air/seafreight logistics are preferred.
• Experience with Cargowise software is required
• Knowledge of organisational effectiveness
• Experienced with freight forwarding, customer service and quotation processing
• Familiarity with process mapping, business, and financial principles
• Excellent communication skills
• Strong English comprehension, both written and verbal
• Outstanding organisational skills
• Excellent attention to details
• Experience in balancing multiple work streams simultaneously

Relevant Duties

• Quoting all import/ export clients and agents
• Sales administration
• Customer service
• Implementing and maintaining Cargowise auto-rating
• Manage emails, phone calls, and other correspondence
• Handle common email queries or requests appropriately using pre-approved scripts or actions
• Organise and maintain documents, reports, and files
• Processing paperwork
• Other duties as necessary or as allocated by Directors from time to time

Software

• Cargowise (preferred)

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Day shift
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.