Fraud Operations Specialist - ShopeePay

Monee


Date: 5 hours ago
City: Manila
Contract type: Full time
Job Description

  • Identifies potential fraudulent transactions, validating suspicious transactions and/or requests
  • Conducts desk fraud investigation using different in-house tools and call-outs/interviews
  • Analyze customer transactions to identify fraudulent activities, such as account takeover, friendly fraud, theft, and other similar risks.
  • Monitor trends in fraud and collaborate with various stakeholders to gather insights on potential vulnerabilities.
  • Examines and evaluates fraud detection parameters, incidents, and procedures
  • Ensures proper documentation of all fraud investigation findings in an orderly manner
  • Collaborates with different Operations units, such as Customer Service and KYC teams, to proactively resolve recurring issues and concerns
  • Work on other ad hoc projects or tasks as assigned by its lead/s

Requirements

  • Bachelor's degree graduate; preferably business or statistics course graduate
  • At least 2 years of relevant work experience in fraud investigation and/or handling fraud cases in any financial institution.
  • Quick to adapt in a fast-paced organization
  • Willing to work in Ortigas, Mandaluyong City

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