Facilities Management Officer (Canlubang)

Title: Facilities Management Officer (Canlubang)

The Facilities Management Officer is directly responsible for leading the day-to-day maintenance and operation of JFC's facilities and support services. This is being accomplished through Key Result areas of Facilities Management, Office Support Services Administration, Capacity planning, Project Management, and Program Management.

The Facilities Management Team Leader is responsible for the compliance of all FM personnel to FM functional operating procedures and maintenance standards.

Facilities Management

• Assists in the preparation of all facilities maintenance and operation plan according to building and professional standards.
• Evaluates, establishes, and recommends the manpower requirement to effectively implement the facilities maintenance plan according to service level standards (SLA's).
• Monitors the implementation the facilities maintenance and operation plan by reporting the SLAs on regular basis.
• Regularly conducts inspection of company facilities and leads the team in initiating necessary repairs, restorations, and corrections according to established standards.
  
  

Support Services Administration

Assist in the implementation of the scope of services for different office services of strategic business units (SBU's) and align these services on shared services approach procedures and guidelines for continuous improvement purposes.

Leads the actual operation of following Office Support Service Facilities:

• Housekeeping
• Security
• Mailroom
• Reception
• Meeting Rooms
• Conference Center
• Telecoms
• Car park
• Cafeteria
• Warehouse
• Staff house
• Shuttle
• Liaising Services
• Reviews the effectiveness of support services operation, issues, and recommends resolution according to SLA standards.
• Implements quality systems in all functional areas and utilizes the latest technologies/processes that supports/contributes to the attainment of the KRA's and the organization's business objective(s).
  
  

Service Level Management

• Assesses/provides inputs and implements vendor SLA contract.
• Strictly implements the Service Level Agreements (SLA's) with all FM functional services.
• Monitors the compliance of service vendors to contract requirements.
  
  

Customer Relations Management

• Respond to customer's feedback and initiates improvement plans, incident tracking and resolution.
• Facilitate conflict resolution processes regarding service effectiveness.
• Delegate responsibilities to, or seek the assistance of, colleagues, subordinates, or members of the other party's staff to address issues that may arise under the agreement.
• Leads the discussion of SLA performance report with service vendor’s account manager monthly for assessment, improvement, and incident/case resolution.
  
  

Financial Management

• Monitors FM monthly budget per functional area, and reports cost allocations - as planned.
• Initiates process re-engineering in identified areas to bring about the desired productivity levels.
• Studies, reviews and analyze existing methods & processes and develops/implements cost saving measures/projects.
  
  

Project Management

• Capacity planning: leads the implementation of Capacity plan and manage the capacity requirements in each assigned site for short term basis.
• Projects and recommends space expansion requirements.
• Project development: act as assistant project manager in the Capacity Planning Team (CPT) composed of Network Development Group, Corp Purchasing and Corporate Real Estate.
• Project Implementation: Liaise with project stakeholders on an ongoing basis.
• Project turnover: conducts inspection and punch listing of completed projects for buy-off and turnover purposes.
  
  

Program Management

• Program collaboration:
• Coordinates with stakeholders in rolling-out of WPS-driven programs.
• Collaborate and supports SBU-owned programs.
• Roll out administration: conduct project postmortems and create a recommendations report to identify successful and unsuccessful project elements.
• Reporting: deliver progress reports, proposals, requirements documentation, and presentations.
• Develop innovative ways for 5S+1 Implementation; measure department compliance through regular submission of audits; manage escalations to Department Leaders for noncompliance.
• Implement Safety Directions according to mandate; Performs workplace audit and safety measure controls to ensure compliance to Program.
• Effective oversight of Emergency Response Team; acts as site chief and primary contact during incident and/or performance drills.
  
  

Job Qualifications

• Bachelor's degree in Engineering (BSEE or BSME).
• Has 5+ years of experience in facilities or property management.
• Registered Electrical/Mechanical Engineer.
• Has strong leadership, customer service, and relationship-building skills.
• Has experience in facilities, project, program, and customer relations management.
• Willing to travel and be assigned in Canlubang, Laguna.