Expert – OpEx
DHL Global Forwarding
Date: 6 days ago
City: Pasay
Contract type: Full time
Job Purpose
The core responsibilities and accountabilities of a Quality Assurance (QA) Expert are focused on ensuring business continuity, facilitating continuous improvement, maintaining consistency, promoting effectiveness, and delivering high-quality services across various functions or departments
Principal Accountabilities
Quality Audit
The core responsibilities and accountabilities of a Quality Assurance (QA) Expert are focused on ensuring business continuity, facilitating continuous improvement, maintaining consistency, promoting effectiveness, and delivering high-quality services across various functions or departments
Principal Accountabilities
Quality Audit
- Conduct regular audits of processes to identify areas of improvement and ensure compliance with Internal standards and ISO framework
- Analyze data from audits and other quality assessments to identify trends, root causes of issues, and opportunities for enhancement
- Develop and implement strategies to enhance processes, reduce defects, and optimize efficiency through collaboration with cross-functional teams
- Maintaining accurate documentation of quality processes, audit findings, corrective actions, and improvement initiatives
- Prepare reports and presentations for management to communicate performance metrics, progress on quality goals, and recommendations for further improvement
- Lead continuous improvement initiatives by identifying areas for enhancement across functions or departments
- Support First Choice (FC) activities, workshops and trainings across Mnl Center
- Drive Continuous Improvement through implementation of FC Tools & Methodology (Performance Dialogues, Problem Solving, Process Excellence Activities, Gemba, Time & Motion, etc)
- Manage improvement projects and programs, ensuring timely completion and effective implementation of solutions
- Conduct Business Continuity Plan (BCP) Training and Refreshers across functions or departments
- Provide support during Business Continuity Plan incidents, ensuring minimal disruption to operations
- Act as a key member of the Emergency Response Team (ERT), contributing to the swift and effective response during crises
- Execute and monitor the Business Continuity Management System to ensure readiness for potential disruptions.
- Understanding of forwarding business, DGF products (AFR/OFR) and business systems (CW1 and GSConnect)
- Adept on Standard Operating Procedure (SOP) and Process Map
- Proficiency in MS Office. Expertise in MS Excel is a must. Knowledge on MS Visio would be an advantage
- Six Sigma Green belt or equivalent (such as First Choice Advisor)
- Excellent communication (oral and written), interpersonal and facilitation skills
- Effective stakeholder management
- Good Data Management
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