Executive Assistant Manager
Filinvest Development Corporation
Date: 1 week ago
City: Mabalacat City
Contract type: Full time
FILINVEST COMPANY: QUEST PLUS CONFERENCE CENTER CLARK
Position Summary:
Executive Assistant Manager should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger and to help formulate solutions.
The Executive Assistant Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.
Key Areas:
Position Summary:
Executive Assistant Manager should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger and to help formulate solutions.
The Executive Assistant Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.
Key Areas:
- Rooms and other Facilities
- Restaurant, Bar and Banquet Operations
- Financial Responsibilities
- Occupational Health and Safety
- Other duties as assigned
- Supports and works with all Head of Departments in all aspects of running this hotel.
- Conducts regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters.
- Monitors and take necessary action results from Revinate Reports
- Takes immediate action on guest negative feedbacks & other issues within 24 hours for service recovery and reports to the General Manager.
- Ensures SOP implementation in all departments and check the same during routine operational checks.
- Monitors the purchase and requisitions for all department to ensure unnecessary procurements.
- Conducts inspections of all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture of Quest Hotels.
- Assesses and reviews customer satisfaction and service recovery process.
- Meets all dept. heads to review & train the staff to upkeep the human capital.
- Identifies staff learning needs and assists with development. Liaises with training manager and helps in meeting the objectives
- Monitors and maintains operation & overhead cost in order to maintain maximum revenue to the organization, submits report to the General Manager after assessment is done.
- Responsible for the overall management of the operation of the hotel as directed by the General Manager and/or any other duties assigned.
- In charge of the Hotel Operations when the General Manager is away.
- Provides narrative reviews in key areas by providing full subjective overview of the hotel featuring exceptional service as well as identifying areas of opportunity service in all guest contact areas.
- Conducts assessment of DOT Star Rating Report - broken down into specific departments and providing both the result as well as the Inspector's comment for each specific criteria.
- Conducts rounds of inspections which include room inspection, bed and bath linen cleanliness and bathroom.
- Reviews and consolidate guest reviews and take necessary action plans.
- Reviews hotel preventive maintenance.
- Conducts inspection on service programs from breakfast, guest arrival, guest departure, restaurant guest attention, room service, turn down service, employee meals, cleanliness of hotel vehicles, hotel preventive maintenance.
- Conducts Food safety assessment with Hygiene Manager.
- Ensures Exceptional Customer Service at the Golf Arena and relates facilities.
- Enforces the golf shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory and resources with Golf Director and Finance.
- Empowers employees to provide excellent customer service and strives to improve service performance.
- Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Liaises with Golf Directors in attending monthly regular staff meetings focused on customers, operations, revenue growth, cost containment and continuous improvement.
- Assesses overall day-to-day service levels of Locker Rooms, front and back of the house areas.
- Maintains budgeted beverage cost, wage cost, and supports the sales efforts to drive top-line revenue.
- Reviews findings from guest feedback with employees to develop appropriate corrective action thru Golf Revinate.
- Effective oral and written communication skills
- Excellent revenue management skills with experience of budgets, P&L's and forecasting.
- Team builder
- Positive role model
- Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field
- At least 10 to 15 years in managerial position
- Experience in Property Management Software's, Revenue Management Systems desired.
- With good exposure on Fidelio, Opera, Agilysis, Infrasys for POS.
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