ESL Operations Manager

goFLUENT is a global leader in distance language learning, delivering world-class training solutions through innovative eLearning technology and live coaching. Partnering with prestigious institutions like Harvard Business Review and The New York Times, we empower organizations worldwide to achieve their language learning goals.

We are seeking a B2B Operations Manager to lead a diverse team of 50+ global trainers. In this role, youll drive operational excellence, optimize trainer performance, and ensure the highest quality of service delivery. This is an excellent opportunity for a results-oriented leader with a passion for people management and operational strategy.

What Youll Do

• Lead and develop a multicultural team of trainers, ensuring exceptional lesson delivery on a global scale.
• Drive operational performance through KPI management, data analysis, and continuous improvement initiatives.
• Collaborate with cross-functional teams to implement scalable solutions that enhance the learner experience.
• Take ownership of recruitment, performance management, and ongoing development of trainers.
• Act as a strategic partner to ensure trainer alignment with business goals and organizational priorities.
• Conduct quarterly performance reviews and provide actionable feedback.
  
  

What Were Looking For

• 3-5 years of experience in people management, operations, or customer success.
• Strong leadership and problem-solving abilities.
• Bilingual in English with excellent communication skills.
• Proven ability to manage large-scale operations and drive business impact.
• Experience in multicultural environments; background in education or training is a plus.
• Passion for continuous learning and development.
  
  

What We Offer

• The opportunity to work with amazing colleagues who truly care about each other and from whom you can learn and teach.
• The opportunity to interact in a diverse company culture with colleagues from more than 20 countries.
• The experience of joining a high growth/high traction organization, working in an international, young and cheerful environment.
• Constant training and access to learning all the languages offered within our platform.
  
  

Be a part of a workplace that encourages growth, celebrates your uniqueness, and empowers everyone with an equal voice, but its not just a click away! We need your resume to start with!!

If you want to know more, watch our video to discover goFLUENT in the words of our own global family: https://www.gofluent.com/es-es

goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.