ERP Platform Engineer (F&O)

• Eager to work in a role that offers hands-on experience in a global rollout of Dynamics 365 F&O, with the opportunity to work on country-specific requirements and customer feature enhancements?
• Keen to join a growing team, moving from a centralised team in Europe to a globally distributed team, offering flexibility and cross-cultural collaboration?
• Passionate about elevating your career with a leading global IT company and making an impact?

Practical Information:

Location: Philippines, Malaysia or APAC | Reports to: IT Director APAC | Visa Requirements: Valid working rights | Language Requirements: Professional level English written and verbal | Work Arrangement: Hybrid

As our ERP Platform Engineer (F&O), you will be responsible for L1 to L3 support across our F&O environments, ensuring stability, functionality, and resolution of both standard and complex technical issues. With a background in finance & project accounting, your focus will be on Microsoft Dynamics 365 Finance & Operations, while CRM experience is highly advantageous particularly when ERP and CRM workflows intersect.

Key Responsibilities Will Include

• Providing end-to-end L1 - L3 technical support for F&O, with additional exposure to D365 CRM platforms considered advantageous
• Collaborating with cross-functional teams to resolve issues that may span ERP and CRM platforms
• Maintaining accurate documentation for incidents, solutions, and standard operating procedures and delivering basic ERP training, creating user-friendly support materials to empower end users
• Assisting with ERP system upgrades, testing, patching, and deployment activities
• Identifying recurring problems and contributing to continuous improvement initiatives for customer systems

Your Competencies

• 5+ years of experience with Microsoft Dynamics 365 F&O or similar ERP platforms, with SQL Query knowledge for data extraction and troubleshooting
• Solid understanding of financial operations, processes, accounting principles, and familiarity with regulatory compliance requirements
• Expert analytical troubleshooting skills, able to methodically diagnose complex ERP system issues, isolate root causes, reproduce problems in test environments, and document solutions comprehensively
• CRM support experience is advantageous, especially across L2 and L3 tickets

About You

• You have excellent organizational skills, attention to detail, and ability to stay focused in a fast-paced environment
• You are a collaborative team player that contributes effectively to your own team, showing clarity of team goals and roles, and taking initiative to solve problems independently
• You show good judgement and intuition in group dynamics, understanding how words and actions can impact other people

What's on Offer?

• Attractive Remuneration and Novated Leasing
• Comprehensive Health Insurance and Income Protection
• Parental Leave and Me-Day Leave
• Hybrid and Remote Working Overseas
• Employee Assistance Program, Study, and Volunteering Leave

Apply to join an award-winning company!

At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.

When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

Why Crayon?

We believe in the power of technology to drive the greater good. Crayon is a global, people-first, vendor-agnostic company headquartered in Oslo, with more than 4,000 colleagues in 46 countries. We deliver first-class solutions to support customers build their commercial and technical foundation for a successful and secure cloud-first, digital transformation journey.

Our Culture & Values

We consider ourselves to be one big community. Our core values of Integrity, Quality, Pace and Agility were written over 20 years ago based on our Nordic heritage and still hold true to our global environment.

We are committed to fostering an equitable work environment where everyone can reach their full potential. Our inclusive culture celebrates and values individual differences, ensuring all voices are heard and respected.

Our Big Ambitions:

We have set big and bold ambitions for our ESG strategy revolving around championing diversity, transitioning towards a greener, net zero GHG emissions and becoming a leader in ESG Product development.