Equipment Specialist - AU

HR TechX Corp.


Date: 3 hours ago
City: Taguig
Contract type: Full time
Qualifications

Required:

  • 12 years of experience in customer service, contact centre, helpdesk, or credit/finance-related roles.
  • At least 3 years of overall BPO international voice experience.
  • Strong problem-solving skills with the ability to troubleshoot issues effectively over the phone.
  • Excellent verbal and written communication, with a professional and customer-first approach.
  • Proven ability to manage high volumes of enquiries while maintaining accuracy and service quality.
  • High attention to detail when handling technical or financial data.
  • Proficient with business systems such as SAP, Oracle, Salesforce, Zendesk, or similar platforms.
  • Comfortable using ticketing or logging tools and resolving queries within SLA and FCR targets.


Desirable:

  • Experience supporting or troubleshooting technical equipment (e.g., vending or coffee machines).
  • Familiarity with shared services environments or working with international finance teams.
  • Understanding of credit processes, including invoicing, payments, account balances, and credit limits.
  • Previous experience supporting Australian customers or operating across time zones.

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