EOC+ Major Incident Support Administrator

Job Description

Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Administrator, Major Incident Support, you will exhibit your critical analytical thinking, sense of urgency, and communication skills in providing excellent major incident service to Emerson as a member of the Global Service Delivery organization. You will join a hardworking, dynamic, and customer-focused EOC+ team.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Facilitate the recovery of a major incident with an impact severity of enterprise, site, or department impact (Priority1 & Priority2).
• Provide timely updates and communication bulletins to the key partners, technical teams, platform or service managers, IT leadership, business unit representatives, and external service providers through bridge conference calls, email, MS Teams, or WebEx chat.
• Execute Event Management specific to WAN or WLAN connectivity and telephony systems for 24x7 detection and correlation of events using tools for Network Monitoring such as SolarWinds or related tools.
• Perform the first line of investigation, triage, diagnosis, and validation of automated alerts, events, and incidents reported.
• Generate reports, metrics, and key performance indicators to be presented internally to the team and IT management.
• Coordinate the escalation of the required global support group for critical IT systems and applications.
• Display adaptability and resiliency in process changes for Enterprise IT customers, business units, and partner support groups.
  
  

Who You Are:

You demonstrate a strong drive for results and exhibit passion and enthusiasm to get things done. You are proactive and highly innovative in handling major incidents of Emerson’s Enterprise IT. You can efficiently communicate ideas, collaborate, and proficiently work with a team or people at any level globally.

For This Role, You Will Need:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or any Science-related courses.
• Familiarity with ITIL process, network infrastructure, switches, circuit remediation, and troubleshooting.
• Fundamental knowledge in IT technology such as Server Technologies, Oracle Cloud Infrastructure, Azure, Networking Infrastructure and Core Switches, ITSM Ticketing systems, etc.
  
  

Preferred Qualifications that Set You Apart:

• Relevant experience in major incident management is a plus.
  
  

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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