Enterprise Deal Associate - (AMER Timezone)

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Philippines. At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 300,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is open, welcoming, collaborative, and passionately focused on our customers' success.

This is a people management role in our revenue operations organisation. As an Enterprise Deal Associate, you will report to the Scaled Deal Support Manager. We aim to ensure that we can resolve our customers' sales-related issues quickly and effectively. If you have experience empathising with customers, getting to the bottom of issues, and working collaboratively with others (Play(ing), as a Team), then the Scaled Deal Support team is the perfect fit for you!

Responsibilities

What you'll do

• Deliver exceptional front-line customer service through GSAC, as well as via email, and phone if needed
• Responsible for managing low-complexity QTC (quote-to-cash) tickets
• Improve support experience for EDMs and customers by using feedback to enhance internal processes and automations.
• Build strong relationships with Account Executives and customers, and work collaboratively to provide and revise quotes that drive customer satisfaction.
• Serve exceptional customer service to ensure high satisfaction and work with remote teams and other departments for a smooth customer experience.
• Develop a strong understanding and serve as the point of contact and subject matter expert of all Atlassian business model, pricing systems, and product offerings.
• Provide accurate customer responses that build confidence in solutions.
• You adjust on the fly as things change and embody our value of "Don't #@!% the customer".
  
  
  

Qualifications

Your Background

• At least one year of experience at a B2B SaaS company in Deal Desk, Contract Operations, Enterprise Deal Management, or Revenue Operations.
• Previous support experience providing billing, QTC and Sales support
• You can help deliver projects, from concept to execution
• You have demonstrated talent at inspiring change from customer feedback
• Bonus if you are familiar with Atlassian products and if you have Salesforce experience
  
  
  

Requirements

• BS/BA in Business, Economics, Finance, Operations or a related discipline
• Ability to work to handle large volume of deal requests
• Excellent written and communication skills and be comfortable with customer facing interactions.
• Bonus if you have knowledge of CPQ/QTC technology solutions, Salesforce, Oracle Fusion, NetSuite, JIRA, Confluence, Docusign, Cloud marketplaces is a bonus
  
  
  

Our Perks & Benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .