Engagement Manager (Workplace Manager)
HR TechX Corp.
Date: 2 days ago
City: Taguig
Contract type: Full time
Position Title: Engagement Manager (Workplace Manager)
Location: BGC
Position Purpose:
Serves as the primary interface with business divisions and client stakeholders to understand strategic direction and evolving workplace needs. Applies expertise in workplace strategy to forecast space requirements and develop actionable solutions that support business goals, corporate objectives, and ongoing transformation initiatives.
Key Responsibilities:
Location: BGC
Position Purpose:
Serves as the primary interface with business divisions and client stakeholders to understand strategic direction and evolving workplace needs. Applies expertise in workplace strategy to forecast space requirements and develop actionable solutions that support business goals, corporate objectives, and ongoing transformation initiatives.
Key Responsibilities:
- Support clients Alternative Workplace Strategies and encourage adoption of new workspace culture.
- Assist in the rollout of new workplace technology tools and roadmaps.
- Lead discussions with business units to gather and analyze space requirements (e.g., headcount, growth, special support needs).
- Collect, compile, and analyze space and occupancy data to inform planning decisions.
- Generate visual and data-based reports to illustrate operational and spatial requirements.
- Respond to and manage internal service requests via ticketing system; monitor open tickets against KPIs and service-level agreements.
- Coordinate with external vendors/resolvers to address service tickets.
- Track ticket status and ensure timely resolution, flagging aging tickets (e.g., unresolved >5 days).
- Develop recommendations and solutions based on workplace data, maintaining up-to-date program records.
- Attend client meetings, obtain necessary approvals, and ensure alignment with contractual SLAs.
- Conduct space vacancy checks and ensure data accuracy through site walks.
- Deliver high standards of customer service, aligned with a hospitality-focused approach.
- Oversee workplace logistics: fleet management, meeting room support, security coordination, and physical event setups.
- Manage wellness, safety, and training programs as part of onsite operational support.
- Bachelors degree in any field or equivalent professional training.
- At least 5 years of work experience, with a minimum of 3 years in front office or customer service roles.
- Minimum of 2 years experience in a similar capacity.
- Strong planning, coordination, and execution skills.
- Proven accountability and ownership of objectives and results.
- Exceptional customer service commitment and hospitality mindset.
- Able to make informed decisions quickly and effectively.
- Mentorship and team development experience is an advantage.
- Proficient in Microsoft Office applications.
- Flexible work availability: willing to work overnight, on weekends, holidays, and render overtime as required.
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