Endpoint System Administrator

We are seeking a skilled and proactive Endpoint Systems Administrator to manage and support our enterprise endpoint infrastructure. This role is responsible for deploying, configuring, securing, and maintaining endpoint devices and management platforms to ensure optimal performance, compliance, and user experience across the organization.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. 

What you’ll do & how you’ll make your mark. 

Device Deployment and Configuration

• Maintain and support MDM platforms such as Jamf, Microsoft Intune, Microsoft Defender, Patch Manager Pro, and Tanium.
• Manage device profiles and configurations to align with security baselines and organizational standards.
• Provision, configure, and deploy a variety of endpoints, including physical, virtual, and modern meeting room devices (Teams Administration).
  
  
  

Software Management

• Create and maintain software packages using modern device management tools.
• Oversee software distribution, updates, and patching across all enterprise endpoints.
  
  
  

Security and Compliance

• Implement and enforce endpoint security policies, including encryption, remote wiping, and conditional access.
• Monitor endpoint compliance with internal security standards and external regulations.
• Respond to vulnerability alerts from Microsoft Defender and other sources to ensure timely remediation.
• Perform and monitor Server OS and third-party patching and escalate issues to the SysAdmin team.
• Perform periodic license, PCI, and endpoint audits as required.
  
  
  

Troubleshooting and Support

• Provide technical support to end-users and the help desk team for endpoint-related issues.
• Diagnose and resolve device problems using automation and scripting where applicable.
  
  
  

Asset Management

• Maintain accurate inventory of all endpoint devices, tracking both hardware and software assets.
• Assist in procurement and lifecycle management of endpoint devices.
• Conduct regular audits to ensure compliance with asset management policies.
• Lead periodic device tech refresh as part of our device lifecycle management.
  
  
  

Documentation and Reporting

• Develop and maintain knowledge base articles detailing implementation steps, resolutions, and process improvements.
• Keep detailed records of configurations, incidents, changes, and resolutions.
• Generate reports on endpoint usage, performance, and compliance metrics.
  
  
  

Training and Knowledge Sharing

• Conduct training sessions for end-users and help desk staff on device management best practices and new tools.
• Stay current with trends and emerging technologies in modern device management.
  
  
  

Who you are & what you’ll need to succeed. 

Education & Experience

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in endpoint administration or IT systems support.
• Experience managing enterprise environments with Microsoft Intune, Jamf, Tanium, and Microsoft Defender.
  
  
  

Technical Skills

• Strong understanding of Windows, macOS, and mobile device platforms.
• Proficiency in scripting languages such as PowerShell or Bash for automation.
• Familiarity with Active Directory, Azure AD, and conditional access policies.
• Experience with software packaging and deployment tools.
  
  
  

Soft Skills

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong organizational and documentation skills.
  
  
  

Certifications (Preferred But Not Required)

• Microsoft Certified: Modern Desktop Administrator Associate
• Jamf Certified Tech/Admin
• CompTIA Security+ or equivalent
  
  
  

Why you’ll love us. 

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.  
• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.  
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!  
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!  
  
  
  

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in endpoint administration or IT systems support.
• Experience managing enterprise environments with Microsoft Intune, Jamf, Tanium, and Microsoft Defender.
  
  
  

Technical Skills

• Strong understanding of Windows, macOS, and mobile device platforms.
• Proficiency in scripting languages such as PowerShell or Bash for automation.
• Familiarity with Active Directory, Azure AD, and conditional access policies.
• Experience with software packaging and deployment tools.
  
  
  

Soft Skills

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong organizational and documentation skills.
  
  
  

Certifications (Preferred But Not Required)

• Microsoft Certified: Modern Desktop Administrator Associate
• Jamf Certified Tech/Admin
• CompTIA Security+ or equivalent
  
  
  

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.