Employee Relations Manager

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job

The Employee Relations Manager is responsible for overseeing the legal and labor affairs for the company, specifically managing arbitration and litigation cases. This position will work closely with internal teams and external counsel to safeguard the company’s legal and business interests.

As Employee Relations Manager, You Will…

HR Compliance & Advisory

• Ensure the company complies with applicable Philippine labor laws and regulations
• Provide guidance and support to the HR team in handling disciplinary/administrative cases
• Stay updated on changes in legislation and provide advice on necessary actions
  
  

HR Representation

• Represent the company during employee arbitration and litigation proceedings
• Work with external counsel in handling employee legal/labor related cases
• Represent the HR team in legal matters when required
  
  

Litigation & Dispute Management

• Manage & oversee employee legal disputes and ensure proper documentation are in place to support each case
• Maintain an organized tracking mechanism for all legal cases from initial company notification to case resolution
• Work closely with HRBP and internal stakeholders in reviewing and assessing employee cases
  
  

Reports Compliance

• Adhere to required local government compliance submissions and any required Global HR reports
• Liaison with authorities & external partners
• Maintain relationships with regulatory bodies, law enforcement agencies and BPO industry associations
• Work with external legal advisors for specialized legal matters
• Other tasks which may be assigned from time to time
  
  

As Employee Relations Manager, You Need…

• Bachelor of Law/Juris Doctor and a member of the Philippine Bar
• At least 1-2 years legal experience, preferably with exposure in handling DOLE/NLRC cases
• Must have excellent knowledge of Philippine labor laws
• Open to work on shifting schedules
• Willing to travel on a regular basis to government agencies and/or different IntouchCX campuses, as needed
• Excellent oral and written communication skills
• Must have good analytical and problem-solving skills
• Ability to work independently with minimal supervision
• Must have the ability to work under pressure
• Possess a high degree of integrity and professionalism