EMPLOYEE LIFE CYCLE SPECIALIST

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more jti.com

Job ID 101658

Country Philippines

City Taguig City

Professional Area Human Resources

Role Permanent

Professional Level Experienced

Reporting to Employee Life Cycle Team Lead

Employee Life Cycle Specialist

At JTI, Employee Life Cycle Specialists ensure efficient delivery of HR services across all touchpoints—from maintaining accurate employee data to preparing reports and documents, all in line with service level targets. Join us in shaping a seamless and people-centered employee experience within our global business services team.

Position

As the Employee Lifecycle Specialist you will support

• Employee Lifecycle
• Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses.
• Follow the established standard operating procedures (SOP) when completing tickets submitted via the MyJTI ticketing management system (ServiceNow)
• Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check list;
• Create and maintain JTI organisational structure in SAP HR and other systems in scope of GBS
• Prepare contractual agreements and letters in accordance with established templates;
• Maintain employee lifecycle events according to the corporate and local guidelines in SAP HR and local payroll systems;
• Ensure data and documents readiness for payroll run (if applicable);
• Notify relevant parties on employee's data changes;
• Support employees with access to T&E application and corporate credit card provisioning;
• Support employee enrollment into relevant benefits plans;
• Support employee enrollment into ESPP program, manage all requested modifications;
• Update and release communication to employees related to regular P&C processes (i.e. annual personal data validation or tax submissions);
• Provide reports with defined standards and templates
• SOPs and Document Updates
• Update procedures and working documents when changes occur
• MyJTI Support
• Advise users on efficient service request methods
• Capture feedback for system improvements
• Other Tasks
• Handle various tasks and projects as assigned by the manage
  

Requirements

• University degree (Bachelor/Master)
• 1–2 years in a multinational setting; SAP HR experience preferred
• Strong customer service mindset
• Cross-cultural sensitivity
• Proficiency in Excel, PowerPoint, and tools like Winshuttle, Photoshop/Paint
• SAP CRM knowledge is a plus
  
  

What To Expect

Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.