Employee Experience Specialist

Tahche Outsourcing Services Inc. is an outsourcing company based in Cebu City, Philippines with clientele all over the United States. We have over 300 Rockstar employees across various industries and we are continuously expanding fast.

The Employee Experience Specialist will play a key role in supporting the Chief of Staff in fostering a collaborative, efficient, and engaging work environment. This role is focused on addressing both client and organizational needs, managing and coordinating key projects, and enhancing communication and engagement across the organization. The Employee Experience Specialist will contribute to creating a positive work culture that promotes employee satisfaction, retention, and productivity. This individual will work closely with various teams to ensure the seamless execution of initiatives that drive an outstanding employee experience from onboarding through to ongoing employee engagement.

This is a full-time role, on a US shift and on a Work in the office (Cebu) work setup.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

Know-How:

• Specialized Knowledge:
• Familiarity with employee engagement strategies, project management, and organizational development.
• Strong understanding of administrative systems, record-keeping, and communication protocols.
• Proficiency in drafting professional communications, reports, and presentations.
  
• Interpersonal Skills:
• Ability to build and maintain working relationships across departments and with external stakeholders.
• Skilled in handling confidential information and managing sensitive communications.
• Collaborative mindset to work effectively within a team environment.
  
• Practical Knowledge:
• Adept at scheduling, time management, and logistical coordination.
• Experience in planning events, meetings, and retreats with attention to detail.
• Capable of using office software, database systems, and communication tools.
  
  
  

Problem-Solving:

• Complexity:
• Anticipating and addressing client needs and challenges with tailored solutions.
• Coordinating cross-departmental projects, ensuring alignment with organizational goals and timelines.
• Managing logistics for domestic and international travel, retreats, and events while adhering to budget constraints.
  
• Creativity:
• Developing innovative strategies to enhance client and employee engagement.
• Brainstorming and implementing solutions for challenges encountered during time-sensitive projects.
  
• Autonomy:
• Independently prioritize tasks and adapt to shifting priorities to meet organizational demands.
• Provide recommendations and support to the Chief of Staff for decision-making processes.
  
  
  

Accountabilities:

• Support Client and Stakeholder Engagement:
• Ensure timely responses to client needs and maintain accurate records of transactions and interactions.
• Coordinate special projects, including client engagement activities and gifting, to foster positive relationships.
  
• Operational Excellence:
• Organize and execute cross-organizational projects efficiently, ensuring objectives are met.
• Maintain comprehensive databases and manage contracts, scheduling, and administrative duties.
  
• Leadership Support:
• Assist in planning leadership team retreats, developing agendas, and coordinating logistics.
• Draft and manage internal and external communications on behalf of the Chief of Staff.
  
• Travel and Event Management:
• Act as the travel desk for the organization, managing domestic and international travel arrangements.
• Oversee event logistics, from securing venues to coordinating suppliers.
  
• Enhanced Communication and Collaboration:
• Facilitate communication between internal stakeholders, fostering collaboration across departments.
• Assist in managing meetings, including preparation, coordination, and follow-ups.
  
• Flexible Support:
• Provide off-hours support for transactions and activities as required.
• Undertake diverse responsibilities to support the businesss overall operations and success.