Employee Data Management Professionals

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role And Responsibilities

Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services.

Submits regular data feed file requirements to Global and/or data warehouse contact

Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)

Processes may be inclusive of but are not limited to the following:

• Document Indexing (Planning & Scheduling Team) – Sorting and assignment of correct work queue according to document type information
• Dispatching (Planning & Scheduling Team) – assignment to practitioner/ processor correct work and volume allocation
• Data Entry – processing of Transfers, Department and Org Changes, etc.
• QA- Reviews validity, accuracy and completeness of requests. Ensures compliance to the IBM and client’s existing standards.
• Provides data for any internal business controls team as required. Implements and follows internal control measures and supports monthly compliance testing to ensure that processes meet business controls requirements
• Creates, updates and reviews documentation related to processing, reports and job aids used to manage data into the HR database
• Reporting
• Act as first level interface with end-users on reporting inquiries and issues
• Generation of standard/regular and ad hoc reports to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA) with the clients. Logs all report transactions and completed tasks in the tracking Sheet
• Conducts analysis in ad hoc report requests to be able to provide concise and correct information to requestor
  
  

Required Technical And Professional Expertise

Candidate must possess at least a Bachelor’s/College Degree, preferably Human Resources or equivalent

Similar work experience especially in a BPO or similar fast-paced setting

Good English Communication(verbal & non verbal)Skills

Basic computer and internet navigation skills

Amenable to working in shifting/night schedule

Intermediate in MS Excel

Preferred Technical And Professional Experience

ERP working experience

Ability to prioritize tasks, manage multiple priorities and tight deadlines

Highly organized, analytical, results-oriented and has keen on details