Employee Care Associate
Jollibee Group
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
Title: Employee Care Associate
The HRIS Associate Is Responsible For The Following
The HRIS Associate Is Responsible For The Following
- Responds to employee inquiries and provides Level 1 support for requests and feedback received through the ticketing system.
- Monitors employee queries and feedback that are logged daily via the company’s employee care portal.
- Receives tickets and filters and refers them to the appropriate resolvers in the organization for immediate closure.
- Assists employees with HR-related concerns, guides them on the standard policies and procedures, and escalates complex matters to the appropriate HR Specialist or department when necessary.
- A graduate of Bachelor's degree in any business-related course.
- Must have at least one (1) year experience in HR support, employee relations, or customer service.
- Experience in using ticketing systems or employee portal is an advantage.
- Strong communication skills (verbal and written) with the ability to interact professionally across all levels of the organization.
- Proficient in MS Office applications (Word, Excel, Outlook) and comfortable with HRIS or helpdesk platforms.
- Strong problem-solving and analytical skills to assess and escalate employee concerns appropriately.
- Must be willing to report on a hybrid setup in Ortigas, Pasig.
- Fresh graduates are encouraged to apply.
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