Email and Chat Support - Pure Non voice account only

Sapient Global Services


Date: 10 hours ago
City: Caloocan City
Contract type: Full time
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Non-Voice Agent in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!

Responsibilities

  • Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner.
  • Provide accurate information and solutions related to products, services, or account issues.
  • Resolve concerns efficiently while maintaining a courteous and helpful tone.
  • Document all interactions and update customer records accurately.
  • Coordinate with internal teams to ensure smooth issue resolution.
  • Maintain high standards in written communication and meet service quality metrics.

Qualifications

  • At least a high school diploma or equivalent; college-level education is a plus
  • Strong written English communication skills with excellent grammar and spelling
  • Previous experience in chat or email support is preferred but not required
  • Customer-focused attitude with strong problem-solving and critical-thinking skills
  • Familiarity with basic computer applications and online tools (e.g., CRM systems, helpdesk platforms)
  • Ability to multitask and manage time effectively in a fast-paced environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply today!

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