EGM Ambassador II
NUSTAR Resort
Date: 12 hours ago
City: Cebu City
Contract type: Full time
Department
EGM Operations
Employee Type
Probationary
Job Responsibilities
0 - 1 years
Job posted on
2025-08-27
EGM Operations
Employee Type
Probationary
Job Responsibilities
- Provides excellent Customer Service to patrons/guests. Serves on the floor and assists patrons with game information if required.
- Responsible in opening and closing the machines during daily drop collection, handling bill disputes and partial collections.
- Transacts and verifies the correct amount of handpays - High Value Payouts and Grand Jackpots. Responsible in collecting signatures as duly needed in handpays.
- Responsible in assisting during commissioning of newly installed machines. Assisting in Stress testing of EGMs and verifying the correctness of the machine verification checklist (MVC) as to machine settings.
- Responsible in troubleshooting of basic EGM errors such as Bill/Ticket Jam, faulty door errors, Paper Depleted/ Ticket refill, Machine Hang-up and etc.
- Responsible for spot checking of EGM PAGCOR Seal, Asset Tags, Serial Number.
- Responsible for daily or weekly meter reading with PAGCOR Personnel.
- Replenishing Ticket for printing payment vouchers. Making sure that the machines have enough TITO ticket for patron use.
- Consistently making rounds on an assigned section and responsible to Electronic Gaming players.
- Responsible in maintaining the cleanliness and orderliness of the Electronic Gaming Floor and electronic gaming machines.
- Maintains an awareness of any person gambling under-age and those prohibited by law to enter the casino premises.
- Reports to immediate superior any irregularities on the gaming floor.
- Any other duties as assigned.
- Must be able to maintain internal and external confidentiality.
- Must be able to work with minimum supervision.
- Must possess excellent communication skills and ability to interact with customers and employees in a positive manner.
- Must be able to understand, speak, read and write in English.
- Must be able to convert credits into Peso amounts by using basic math; add, subtract, multiply and divide.
- Must have basic computer skills to complete jackpots.
- Good communication skills (both written and oral) and ability to interact with people on a professional level.
- Ability to communicate in Cebuano dialect.
- Ability to carry out directions.
- The ability to work in a team environment.
0 - 1 years
Job posted on
2025-08-27
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