ECOMMERCE ASSISTANT / ORDER PROCESSOR

Processing Orders on Online Marketplaces:

• Manage and process orders across various online platforms like eBay, Amazon, etc.
• Ensure timely and accurate fulfillment of customer orders.

Handling Shipment Issues:

• Address and resolve any issues or discrepancies related to shipments, such as incorrect items, delays, or damages.
• Coordinate with logistics partners or internal teams to rectify issues promptly.

Reporting Listing Issues:

• Identify and report any problems with product listings, such as incorrect prices, descriptions, titles, or images.
• Ensure listings are accurate and up to date to avoid potential customer complaints.

Providing Feedback & Suggestions:

• Offer constructive feedback and suggestions for process improvements to the Team Leader or Manager.
• Contribute to team discussions with ideas to enhance efficiency or customer experience.

Communicating Delivery Updates:

• Liaise with the Customer Service (CS) team to provide updates on delivery statuses, delays, or any issues that may affect the customer.
• Ensure that the CS team is informed so they can manage customer expectations accordingly.

Data Entry:

• Accurately input data related to orders, inventory, or customer information into relevant systems.
• Maintain organized records to support seamless operations.

Skills and Qualifications:

Fast Learner with Great Memorization Skills:

• Ability to quickly grasp new concepts, processes, and platform-specific requirements.
• Retain and recall important information efficiently.

Exceptional Communication Skills:

• Strong verbal and written communication skills to interact effectively with team members, customers, and external partners.
• Clarity and professionalism in all communications.

Time Management and Organizational Skills:

• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong organizational skills to keep track of orders, inventory, and other responsibilities.

Sense of Urgency:

• Proactive in addressing tasks and problems with speed and efficiency.
• Understand the importance of deadlines and customer satisfaction.

Honesty and Team Player:

• Maintain integrity and transparency in all activities.
• Work collaboratively with colleagues to achieve common goals.

Morning Person:

• Preferably someone who is alert and productive in the morning hours, fitting well with the team's schedule. 7AM-4PM ONLY (OFFICE BASED)
  

-Must have great English Writing Skills.

-Must be very attentive to details. VERY ATTENTIVE in answering buyers'/clients' concerns.

-Fast learner - Can easily familiarize self with different tools that will be introduced.

-Highly organized and has outstanding time-management skills

-Can gracefully work under pressure & can-do task management without full supervision

-A team-player At least 3-5 Year Experience in Non-Voice BPO Set up and order processing.

-Very unlikely to have attendance issues (Has a FULL commitment to the role throughout the year). Most important of all, have a 100% GREAT ATTITUDE! **

*Working Schedule may include Saturday-Sunday work but definitely will have 2 days Off in a week. TBA

PERKS and BENEFITS:

-token/monetary reward for employee of the month

-Free snacks daily

-Adherence to government mandated benefits

-Company events

-Health insurance (HMO)

-promotion to permanent employee with salary increase

-Competitive compensation

-12days leave credits

-WORK LIFE BALANCE

Supplemental pay types:

-13th month pay

-overtime (if any)