e-Key Account Manager

Who is L’Oréal? 

L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.

For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.

Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.

The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.

When beauty and tech collide, the impossible can happen!

In our journey, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure?

Why join us?

Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.

We define success as making a positive, conscious impact. At L’Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget.

What will you do?  

As an e-Key Account Manager, you will report to the Head of eCommerce & Digital of the L’Oréal Professional Products Division (PPD), and be expected to manage the following below: 

• Drive growth and deliver monthly & annual targets for L’Oreal PPD brands in ecommerce customers
• Design strategic ecommerce content and demand programs in partnership with key stakeholders to unlock significant mutual growth opportunities for L'Oréal and its partners.
• Cultivate and manage strong business partnerships with assigned retailers, directing day-to-day operations alongside the enabler. Lead strategic business reviews and collaborative joint business planning processes with the customer, ensuring alignment on objectives and maximizing business outcomes.
• Translate the overarching brand calendar into actionable activation plans, ensuring alignment with key platform initiatives, including category campaigns, thematic days, double-digit sales events, and payday promotions. Present campaigns and planned executions to platform partners, proactively negotiating for optimal visibility and promotional mileage.
• Spearhead the development and implementation of strategic plans with key retailers, grounded in actionable shopper insights and executed with exceptional precision. This role demands a deep understanding of L'Oréal's unique value proposition within the retail landscape.
• Develops and recommends optimized sales promotion mechanics within the established promotional guidelines.
• Ensures the continuous availability of the Must-Sell List, actively monitors on-shelf availability (OSA), and meticulously forecasts and allocates quantities for purchase orders (POs).
• Maintains ownership of the assortment master file, ensuring the accuracy of SKU data, including pricing, naming conventions, product descriptions, and relevant tagging. Develops and owns assortment guidelines for assigned accounts by aligning brand priorities with the broader category landscape and emerging platform trends.
• Cultivates strong working relationships and establishes innovative collaboration methods with cross-functional teams to ensure clear communication regarding execution, progress, and potential opportunities. This role requires developing a broad understanding of the business, extending beyond sales to encompass Demand Planning, Marketing, Finance, and CDMO perspectives, to ensure L'Oréal creates holistic plans that deliver comprehensive value.
• Manage the Distributor/Enabler relationship, acting as the point of contact for customer scope and ensuring all executions and operational practices adhere to L'Oréal's established standards of excellence.
• Drive innovative thinking and best practices in e-commerce and digital strategies within key customer relationships, positioning L'Oréal as a thought leader and trusted partner.
  
  

Who are we looking for? 

• A graduate of Bachelor’s degree in Business or related
• Has appreciation or passion in the beauty and cosmetics industry.  
• Possesses excellent leadership, people management and stakeholder management skills.
• Has at least 4-6 years’ work experience in e-Commerce, account management, social commerce, and distributor management. 
• Strong background in e-Commerce fundamentals, online platform management, strategic selling proposition and negotiation, sell in and sell out excellence.
• Has excellent verbal and written communication skills.
• Driven, agile, energetic, and enterprising. 
  
  

L’Oréal Competencies

• Innovator
• Strategist
• People Developer
• Integrator
• Entrepreneur
  
  

L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.