E-commerce - Partner Operations Program Manager(Moderation)

Responsibilities

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About The Team

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe our E-commerce platform is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making our E-commerce platform the commerce channel of choice for merchants, creators, and affiliates. With millions of loyal users globally, we believe our E-commerce platform is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.

Roles&responsibilities

• Develop and implement partner operations management programs with focus on improving workflows, processes and performance metrics;
• Coordinate planning and execution for multiple small to large-scale projects in support of E-commerce moderation;
• Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimise outcomes;
• Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders;
• Support for system tool issues reported by Business Partners, raise on call and coordinate information needed for troubleshooting;
• Work closely with internal teams to identify struggling areas that should be addressed by business partners and to optimize new and existing processes impacting buyers/sellers/creators.
  
  

Qualifications

Minimum Qualifications

• Bachelor's Degree in business administration, project management or equivalent practical experience;
• Fluency in English and Filipino, both written and spoken, is required for this role;
• Minimum 3 years' working experience in project/program management or online moderation/customer service, with at least 2 years' experience in a vendor operations role;
• Track record of launching and delivering partner operations management improvements across multiple geographical locations;
• Able to travel to Business Partner sites frequently.
  
  

Preferred Qualifications

• Master's degree in business administration or equivalent practical experience;
• Experience in E-Commerce or marketplace platforms;
• Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements;
• Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.
  
  

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.