E-Commerce Logistics Specialist - Client: Home Appliance

Department: Boutique Client

Location: Philippines

Compensation: $5.00 / hour

Description

About the Client
The company, founded by a medical professional, is a pioneering organization in the home appliance industry, specializing in humidifiers. Driven by expertise in health and personal experiences, they have developed an award-winning, minimalist humidifier design that is easy to clean and 99.99% germ-free. The company's mission is to provide hydrated air for healthier living in households and workplaces worldwide, supporting overall well-being throughout the year.


Why this role exists
The E-Commerce Operations Specialist will play a crucial role in ensuring the smooth operation of our e-commerce platforms and logistics processes. This individual will be responsible for managing shipments between our warehouses and Amazon FBA, monitoring and analyzing logistics and inventories, and overseeing the quality assurance of our e-commerce store to ensure an exceptional customer experience (CX).




The Impact you’ll make

• Logistics Management:
  
  
  
  • Coordinate and manage shipments between our warehouses and Amazon FBA.
  
  
  • Track and monitor shipments to ensure timely delivery and resolve any issues that arise.
  
  
  • Analyze logistics data to optimize shipping processes and reduce costs.
  
  
  
  
  
  


• Inventory Management:
  
  
  
  • Monitor inventory levels across all channels and warehouses.
  
  
  • Conduct regular inventory audits and reconciliations.
  
  
  • Work with the procurement team to ensure stock levels are maintained to meet demand.
  
  
  
  
  
  


• E-Commerce Store Management:
  
  
  
  • Oversee the day-to-day operations of our e-commerce store.
  
  
  • Perform quality assurance checks to ensure product listings, pricing, and promotions are accurate.
  
  
  • Collaborate with the customer service team to address and resolve customer inquiries and issues promptly.
  
  
  
  
  
  


• Data Analysis & Reporting:
  
  
  
  • Analyze sales, inventory, and logistics data to identify trends and opportunities for improvement.
  
  
  • Generate regular reports to provide insights and recommendations to management.
  
  
  
  
  
  


• Customer Experience (CX):
  
  
  
  • Ensure that the customer experience is consistently high-quality across all touchpoints.
  
  
  • Implement and monitor customer feedback mechanisms to drive continuous improvement.
  
  
  
  
  
  

Key Performance Indicators (KPIs)

• Attention to Detail: Monitor error rates in daily operations through supervisor feedback and peer reviews.


• Accuracy in Logistics Management: Conduct regular audits of shipping documents; track error rates based on logistics partner feedback.


• Quality of Inventory Management: Assess discrepancy rates in inventory counts; maintain optimal stock levels based on procurement feedback.


• Analytical and Reporting Quality: Gather feedback from management on the effectiveness of insights provided; evaluate the impact of reporting on decision-making processes.

What to expect…

• Remote Work


• Working hours: Monday-Saturday, from 9am - 5pm CST


• Salary: $5/hr


• Training program:
  
  
  
  • Day 1: Candidates are provided with their credentials to tools and templates in responding to customer inquiries. Tools onboarding with Google Workspace.
  
  
  • Day 2 to 5: Shadowing sessions with tenured CSRs and continued tools onboarding.
  
  
  
  
  
  

Skills, Knowledge and Expertise

Required:

• Proven experience in logistics.


• Excellent organizational and time-management skills.


• Proficiency in data analysis and reporting tools (Excel or Google Sheets).


• Strong problem-solving skills with meticulous attention to detail.


• Ability to work independently as well as collaboratively within a team.


• Excellent communication and interpersonal skills.


• Experience in the e-commerce or retail industry.


• Familiarity with inventory management software.


• Strong understanding of e-commerce platforms (e.g., Shopify, WooCommerce) and Amazon FBA processes.

Your Superpowers:

• 
  Attention to Detail: Ensure accuracy in documentation to prevent delays or additional costs.


• 
  Problem-Solving Skills: Quickly identify issues with shipments and implement effective solutions.


• 
  Time Management: Balance multiple tasks efficiently while meeting deadlines.


• 
  Effective Communication: Collaborate with teams to resolve inquiries promptly, ensuring customer satisfaction.


• 
  Team Collaboration: Work closely with procurement to maintain stock levels.

You should apply if…

• You proactively suggest improvements in logistics and inventory management processes.


• You anticipate potential issues before they arise, taking preemptive actions as necessary.


• You take full responsibility for tasks and outcomes, resolving issues independently.

What to expect...

Work Setup:

• Remote position


• Must have a reliable internet connection and a quiet workspace


• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

• Monday to Friday


• Fixed schedule: 9 AM to 1 PM CST (4 hours daily)


• Initial 20 hours per week during 2-week evaluation period


• Opportunity to scale to 40 hours per week after successful evaluation

Compensation:

• $5 per hour


• Weekly pay schedule


• No benefits package included


• Potential for increased hours after successful trial period

Training Program:

• Comprehensive 5-day onboarding program


• Day 1: System access and tools orientation


• Days 2-5: Direct shadowing with Operations Director


• Ongoing support and guidance from team leaders

Benefits