Dutch, Bilingual (Written & Verbal) - Customer Service | Taguig City (Onsite)

Embrace a global career with Cognizant - a leading organization catering to diverse industries worldwide. Our practice areas and supportive functions offer a vast array of opportunities for your talents. With a team of over 270,000 skilled associates, we are committed to Solving client issues and empowering them in the digital era. And that's not all - we have great news! We have expanded HMO coverage. Now is the time to give back to your loved ones with healthcare coverage. Plus, as part of our dedication to your growth, the Cognizant Learn Academy offers free training! Step into the future with us and become a part of Cognizant's success story!

Responsibilities:

• Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers on a regular basis.
• Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary.
• Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner.
• Raise tickets for customer data updates.
• Process credit notes as required relating to price or delivery discrepancies.
• Ensure all customer feedback is logged immediately, tickets followed up and customer receives timely feedback.
• Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns.
• Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise.
• Liaise with other internal departments in respect of resolving customer enquiries.
• Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions.
• Cover for other team members as required (cross country cover required).

Qualifications:

• Bachelor’s Degree – preferably area of specialization in Business Management, Communications, Sales and Marketing, and Business Administration.
• At least 1+ years’ experience as Subject Matter Expert in a B2B customer service or account management setting, handling order management, customer queries, cases, requests and complaints.
• Excellent written and verbal communication skills (English and Dutch).
• Ability to prioritize and complete own workload with minimal supervision.
• Experience of using ERP systems, preferably SAP.
• Willing to work in UK, European and International Time Zones.
• Amenable to work in Hybrid Setup

Benefits:

Besides above industry-standard salary and clear career growth, you will also have HMO coverage* from day 1 of your job. The following are included in this benefit:

• Competitive medical coverage for the employee and family (parents, spouse, or domestic partner) **
• Medicine reimbursement for outpatients
• Maternity assistance
• Educational Assistance
• Life, accidental death and dismemberment, and total permanent disability insurance
• Laboratory, diagnostic and therapeutic procedures
• Annual Physical Exam (APE)
• Dental
• Access to major hospitals

How to Apply?

• Kindly complete all the questions, steps, and assessments online. Once done, you will receive an email invitation for virtual job fair.