District Head, Relationship Management - Hang Seng Bank (HK)

Some Careers Have More Impact Than Others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

District Head, Relationship Management

Commercial Banking – Business Banking

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as District Head, Relationship Management, reporting to Head of Business Banking.

Principal Responsibilities

• Formulate, implement and manage tactical campaigns to support achievement of Business Banking’s plan on growth and customer experience
• Drive a mindset and skill change among his/ her teams and to encourage cross-department / division / boarder collaboration
• Lead, direct and supervise multiple sales teams to achieve the respective sales/ income targets and deliver excellent services to SME customers
• Set expectations, share best practice and manage, monitor, coach and develop leaders to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities
• Ensure all sales teams adhere to the internal and external policies of the Bank and regulators, albeit the highly competitive commercial market
  
  

Requirements

• Significant banking experience with at least 3 years’ experience in serving SME segment, and minimum 3 years in management / supervisory role
• Passes in the Insurance Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
• Strong self-motivation and team leadership
• Strong sales and customer orientation, with excellent communication, interpersonal and analytical skills
• Strong sense of managing credit and financial crime risk
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
  
  

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks .

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

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Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited