Dispatch Specialist
Helpware
Date: 6 days ago
City: Cebu City
Contract type: Full time
Customer Support Representatives / Dispatch Will Do The Following
- Answer incoming calls as they arrive on the Night Dispatch queue
- Perform check calls as directed by Client Account Executives
- Provide timely and efficient updates to Account Executives as they become available
- Use effective listening skills to collect required information and/or to identify potential conflicts
- Practice professional phone etiquette
- Troubleshoot problem loads and resolve issues pertaining to delays, accidents, pickup/delivery numbers, and paperwork questions
- Issue advances to carriers pertaining to unloading charges and fuel advances
- Maintain communication with carrier while loads are in transit
- Other duties as required or assigned
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