Director – Remote Teams & Mid-Tier Accounts (Philippines)

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining stakeholder relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values: Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn.

A SNAPSHOT OF YOUR ROLE

As the Director – Remote Teams & Mid-Tier Accounts (Philippines), you will lead the delivery and account management of all Remote Teams based in the Philippines, along with select co-sourced clients and local Comprehensive Outsourcing clients. Reporting to the Vice President – Strategic Accounts, you will manage a team of Client Relationship Managers and ensure service excellence, commercial performance, and operational efficiency across your portfolio.

This role requires a hands-on leader with strong commercial acumen, people management skills, and a focus on process and client outcomes.

Your Day Could See You

Team & People Management

• Leading, coaching, and developing a high-performing team of Client Relationship Managers
• Conducting regular coaching, mentoring, and quarterly performance reviews
• Managing recruitment, onboarding, and training of new team members
• Driving a culture of accountability, collaboration, and continuous improvement
  
  

Account & Portfolio Management

• Personally managing a portfolio of key client accounts to ensure delivery excellence
• Overseeing the automated management of Remote Team operations
• Ensuring accurate reporting, compliance, and fulfillment of client contractual obligations
• Driving process enhancements and continuous service improvement
  
  

Client Engagement & Growth

• Building and maintaining strong relationships with key client contacts
• Identifying growth opportunities and evolving account strategies
• Delivering financial and forecasting reports
• Monitoring GP and portfolio profitability, and addressing risks proactively
  
  

Client Tours

• Leading and coordinating client tours to showcase Acquire BPO’s facilities and culture
• Preparing tailored tour itineraries and ensuring facilities reflect operational excellence
• Conducting debriefings post-tour to capture feedback and strengthen relationships
  
  

Salesforce & Technology

• Managing client portfolios and reporting using Salesforce
• Championing automation and process optimization through technology adoption
  
  

a Bit About You

• Minimum 5 years’ experience in BPO, client relationship management, or similar leadership roles
• Proven success in managing remote or distributed teams
• Strong knowledge of outsourcing models, talent strategies, and client delivery
• Excellent communication, presentation, and interpersonal skills
• Advanced Salesforce skills, including workflow automation and portfolio management
• Highly organized, with strong analytical and commercial decision-making skills
• Willingness to travel to client sites and internal locations as required
• Bachelor's degree in Business Administration or related field (required)
  
  

What Success Looks Like

• High client satisfaction and retention
• Expansion of accounts and increased portfolio revenue
• Seamless and automated account delivery operations
• A high-performing, engaged team culture
  
  

WHY JOIN ACQUIRE INTELLIGENCE?

• Work in a collaborative, global team environment
• Opportunities for growth and internal mobility
• Access to training and leadership programs
• Be part of a purpose-driven and innovation-focused organization
• HMO coverage for you and your dependents
• Annual awards and employee engagement programs
• Internal promotions and career development
  
  

What We Value

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don’t take ourselves too seriously, just our results
  
  

What Are You Waiting For?

Apply now and lead the future of remote and co-sourced operations with Acquire Intelligence!

Join the A-Team and experience the A-Life!