Director of Information Technology

FGC+, Who We Are:

At FGC+, we believe that every person and organization yearns to fulfill their potential. Our brand essence, “Igniting possibility,” recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people and businesses to realize their true capabilities and make work a source of fulfillment and sustainable success. Through an empathetic learning mindset, proven and adaptable frameworks, sound methodologies, and our high-performance culture, we ignite the possibility in people, partnerships, and brands.

Founded in 2011, we are an outsourcing services company providing recruitment, training, and operational co-managed services. We enable scaling companies by helping build their Philippine-based remote teams. Our client base spans various industries, including medical billing, e-commerce, customer service, logistics, hospitality and tourism, and real estate, among many others.

About the Job:

We are seeking an experienced and visionary Director of IT to lead our IT department. This role is critical in driving the technology strategy, managing IT infrastructure, ensuring cybersecurity, and providing technical expertise to support our operations. The Director of IT will collaborate closely with the executive team and other departments to align IT initiatives with business goals.

Key Responsibilities:

Leadership and Strategy

• Develop and execute the IT strategy in alignment with the company's business objectives.
• Lead, mentor, and manage the IT team, fostering a culture of excellence and continuous improvement.
• Collaborate with executive leadership to drive digital transformation and innovation.
• Lead and manage IT operations across multiple locations, ensuring consistent performance, communication, and infrastructure standardization across all sites. Experience in managing IT across international or geographically dispersed locations is essential.

IT Operations

• Lead, mentor, and manage the IT team, fostering a culture of excellence and continuous improvement.
• Collaborate with executive leadership to drive digital transformation and innovation.
• Lead and manage IT operations across multiple locations, ensuring consistent performance, communication, and infrastructure standardization across all sites. Experience in managing IT across international or geographically dispersed locations is essential.

Cybersecurity

• Assess and improve existing IT infrastructure and systems. Identify areas of weakness or inefficiency and implement scalable, future-ready solutions to support organizational growth.
• Implement and maintain robust cybersecurity measures to protect company data and systems.
• Monitor and respond to security incidents and breaches, conducting root cause analysis and remediation.
• Ensure compliance with relevant regulations and standards (e.g., ISO9001, GDPR).

System Administration

• Manage system administration tasks, including user access, software updates, and backups.
• Oversee the implementation and maintenance of enterprise software solutions.
• Ensure data integrity and disaster recovery preparedness.

Project Management

• Manage system administration tasks, including user access, software updates, and backups.
• Oversee the implementation and maintenance of enterprise software solutions.
• Ensure data integrity and disaster recovery preparedness.

Technical Expertise

• Provide technical support and guidance to internal teams and clients.
• Stay updated with emerging technologies and industry trends, evaluating their potential impact on the company.
• Implement best practices for IT service management and support.

Education and Minimum Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
• Minimum of 10 years of experience in IT management, with at least 5 years in a leadership role.
• Proven experience in IT infrastructure management, cybersecurity, and system administration.
• Strong understanding of BPO or professional services industry IT needs.
• Experience with cloud computing, ERP systems, and enterprise software solutions.
• Excellent problem-solving skills and ability to manage multiple projects simultaneously.

Skills and Competencies:

• Strategic thinker with strong leadership and management skills.
• Excellent communication and interpersonal skills, capable of engaging with stakeholders at all levels.
• Strong analytical skills with attention to detail.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• High level of integrity and confidentiality.

What we have to offer:

• A market-competitive total compensation/rewards package.
• An opportunity to design and build a company and its Finance organization to the next level and be part of unlimited success.
• A company culture built on the belief that by creating an environment of support and inspiration, we enable people and businesses to realize their true capabilities and to make work a source of fulfillment and sustainable success.

EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Third-Party Agency Notice:

FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.