Director, Digital Services and Transformation

Maximize Your Impact at Teleperformance

Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. Strengthen your leadership position, tap into our omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes our vision.

The Responsibilities | Director, Digital Services and Transformation

• Manage a portfolio of accounts from a Process Excellence and Digital Transformation perspective with responsibility of achieving transformation goals set forth by the functional leader for the area.
• Manage PEX and Digital Transformation team members and work extensively with enabling functions with or without dotted line supervision.
• Engage with BU Head of Operational areas and ensure goals and objectives of the aligned accounts and area are met.
• Assist Operations in their transformation projects through mentorship by identifying and analyzing preliminary business needs and checking accuracy of Cost Benefit Analysis, validating causal factors and potential solutions, overseeing implementation of solutions, and ensuring progress tracking and reporting including ROI in the TAP Projects Tracker
• Facilitate assessments by being the point of contact and mentor the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships and target setting using the COPC LSS approach and by mapping, analyzing, and providing recommendations for process improvement
• Support innovation engine deployment by onboarding new moderators, running refreshers whenever required, providing guidance on how to move ideas from one level to another, mentoring and / or leading projects that are a product of an idea
  
  

The Qualifications

• Overall experience of 10+ years
• Certified Six Sigma Black Belt
• Strong experience in Transformation / Process Excellence with at least 5 of the past 10 years in the area.
• Certifications in Project Management are desired but not mandatory
• Thorough knowledge of latest digital trends, ability to think outside the box and form strategy for the unit.
• Experience in Healthcare BPO industry and knowledge of healthcare vertical
  
  

Pre-Employment Screenings

In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.