Director, Business Excellence

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Operation Support

Job title:

Director, Business Excellence

Job Description:

• Should have a proven track record in the following:
• Drive transaction quality and continuous improvement teams to achieve business objectives
• Ability to plan projects roadmap for the year considering inputs from cross-functional teams
• Work alongside RPA and Analytics teams on transformation initiatives
• Strong hold on data analysis using Excel, Minitab, R
• Experience in utilizing Speech Analytics to deliver quantifiable, actionable insight to clients and internal stakeholders
• Perform analytical activities to enhance customer experience, improve Net promoter score, and drive operational efficiencies
• Explore industry best practices in data analysis and apply in Operational use
• Design project plans and drive implementation through people management and leadership skills
• Build a culture of thought leadership and critical thinking across Business Excellence & Operations
• Train and mentor teams on thought leadership and strategic skills
• Act as a POC to eliminate roadblocks during the course of project life cycle - Facilitate change management, performance evaluation & facilitating diverse learning
• Conduct workshops for leadership to identify Innovation opportunities & high impact projects
• Participate in RFP requirements

Location:

Quezon City, Bridgetowne GBF Center 1Philippines