Digital Sales Manager

Location: Maynila, Philippines

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales has been present in the Philippines since 2002, and continues to support the country’s big ambitions in the aerospace, defence and digital security sectors. As a committed partner to the country, Thales works closely with key Filipino partners in the areas of digital identity and security, air traffic management and defence, where its technologies and services supplied Digital Identity & Security business lie at the heart of modern life, from payment to enterprise security and the internet of things. Thales employs a workforce of close to 200 employees in the Philippines, across two facilities in Manila and Laguna.

Description:

The Digital Sales Manager is responsible for banking and payment business (BPS) in Philippines for Thales Digital and Identity Security (DIS) Global Business Unit (GBU). BPS customers are in financial institutions, neobank/ fintechs and retail industry segments. The Digital Sales Manager act as customer advocate and work with internal teams to ensure that client needs are understood and fulfilled. The Digital Sales Manager is in charge of winning new sales, oversight execution and delivery of Thales goods and services, handle complaints, collecting and analyzing data and improving the overall customer experience.

Position within organisation :

The Digital Sales Manager reports directly to BPS Country Sales Manager Philippines within BPS organization in AMEA.

Missions and Responsibilities :

• Accountable in meeting and exceeding digital sales revenue goals for the market.
• Identify, develop and win new digital sales opportunities, acquire thorough understanding of customer needs by proposing all BPS offer that meet their objectives.
• Thorough understanding of markets, customers, and competitors in order to identify opportunities and drive sales.
• Build and promote strong and long term customer relationships by understanding their needs.
• Conduct market research, trends, competitors and customer analysis.
• Extensive knowledge of digital sales processes, digital platforms, technical markets, pricing models, channels of distribution, technology trends, and customer buying patterns.
• Manage complete and complex sales-cycles with multiple stakeholders
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Serve as the link of communication between customers and internal teams
• Expand current contract with new services / new use cases
• Maintain the customer satisfaction level to ensure successful contract renewals
• Conduct regular account plan and develop strategic long-term relationship with key customers
  
  
  

Qualifications

• Proven experience as digital sales/ account manager in banking and payment industry
• Background in the payment processing industry with min. 5 (five) year experience as account management on payment processing segment, and/or digital payment transaction domain
• An existing knowledge of the digital payment eco-system and stakeholders in Philippines is strongly preferred.
• Existing network with banks in the Philippines and key decision makers is a key advantage.
• Strong communication and interpersonal skills with ability in building relationships with professionals of all organization levels
• Excellent organization skills
• Ability in problem-solving and negotiation
• Bachelor's in Business Management, sales or marketing field
• Have a good understanding of technically complex products/services
• Willingness to be involved in detail to ensure customer satisfaction
• Sound commercial knowledge, including oral and written presentation, risk management, legal contracts, price negotiation, strategic sales and marketing planning and other topics, distinct customer understanding and the ability to close complex negotiations
• Fluent in written and spoken English language mandatory
  
  
  

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!