Digital Media Senior Associate - Customer Support (Projects) - Search & ADs UI
Google Operations Center
Date: 2 weeks ago
City: Taguig
Contract type: Full time

Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As the Digital Media Senior Associate you will work on external (client/Advertiser facing) products like AdWords (Search advertising) and Analytics (web analytics to measure Pay Per Click Return On Investment) providing support to client employees and Advertisers/clients directly on campaign performance-related issues. You will receive consults from internal teams and external clients for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results.
Responsibilities
Position Responsibilities
Preferred Qualifications
Information collected and processed as part of your GOC jobs profile, and any job applications you choose to submit is subject to GOC's Applicant and Candidate Privacy Policy.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As the Digital Media Senior Associate you will work on external (client/Advertiser facing) products like AdWords (Search advertising) and Analytics (web analytics to measure Pay Per Click Return On Investment) providing support to client employees and Advertisers/clients directly on campaign performance-related issues. You will receive consults from internal teams and external clients for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results.
Responsibilities
Position Responsibilities
- Demonstrates effective, clear and professional written and oral communication
- Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customer’s issues
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
- Liaise with other departments and teams as required to resolve Customer issues and questions
- Excellent written and verbal communication skills
- Minimum BA/BS degree or equivalent practical experience with a strong academic record
- Two to six years of solid customer support/troubleshooting experience using online advertising/analytics products or hardware troubleshooting products. Email, Chat and Phones.
- 1- 2 years experience in supporting advertising products like Adwords (Search, Display, Shopping, Mobile), Google Analytics with an in-depth understanding of various online advertising models (Search, Display, Shopping, Mobile, Video etc).
Preferred Qualifications
- Experience in HTML, JavaScript or SQL.
- Certified in Google ads.
- Strong customer service skills with an ability to make decisions based on the best interests of the customers
- Analytical mindset with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting
- Highly responsible and productive under time pressure and able to prioritize high volumes of work.
- We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
Information collected and processed as part of your GOC jobs profile, and any job applications you choose to submit is subject to GOC's Applicant and Candidate Privacy Policy.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Project Controller
AboitizPower,
Taguig
16 hours ago
Job ID: 2895Location: TaguigCompany: Cornerstone Energy Development, Inc.Department: CEDI ConstructionEmployment Type: Project BasedWork Arrangement: HybridHe/She will be responsible for producing complete program-level Project Control plans that comply with project management standards.ResponsibilitiesSatisfies compliance mandates and ensures that the project’s processes and standards are updated and consistently implemented across all project execution.Completes project data program review and assessment.Project forecasting, logic diagram, and...

Executive Assistant to the General Manager
ETERNITY NSRB HOLDING CORPORATION,
Taguig
17 hours ago
Assist the General Manager by following through on directives, reminders, and daily instructions. Conduct thorough online and offline research as instructed, and prepare summaries or reports as needed. Travel between business units (e.g., gym, salon, head office) to collect or deliver documents, packages, or materials. Keep track of assigned tasks and ensure timely completion with minimal supervision. Relay messages and...

Global Sales Manager
HR TechX Corp.,
Taguig
3 days ago
We are looking for a Global Sales Manager to lead enterprise client acquisition and drive revenue across flexible workspace, fit-out, and managed space solutions. This is a key leadership role for someone who thrives in complex B2B environments and has deep knowledge of the real estate, workspace, or office build industry.Key Responsibilities:Drive new enterprise client acquisition and lead the full...
