Digital HR Officer

Department

Learning & Development

Employee Type

Probationary

Job Responsibilities

Create, Plan, and Execute L&D Programs. Designs L&D programs and initiatives in collaboration with the Learning & Development Head to meet the competencies of each job function and address performance gaps. Coordinates and follows up on both internal and external L&D initiatives and programs. Maintains training participant records, including registration, attendance, and evaluations. Communicates with participants regarding training schedules, requirements, and logistics. Monitors, measures, and reports on colleagues' L&D plans and achievements within agreed formats and timeframes. Keeps training manuals and memos updated to remain knowledgeable about project information. Serves as a point of contact for internal and external stakeholders regarding training inquiries, registrations, and logistics.

Adhere to L&D Regulations. Ensures all learning activities comply with relevant statutory and organizational policies and requirements. Adheres to learning standards set by local authorities and regulations, including but not limited to those related to safety and security, such as Basic Food Hygiene, Occupational First Aid, Work at Height, and Company Emergency Response Team. Supports trainers with formatting and branding materials and ensures the smooth running of all courses. Manages all applications from the initial inquiry stage to participation and follow-up, ensuring high-quality service delivery and responsiveness to clients' and participants' needs.

L&D Needs Analysis. Maintains a consistent presence in the training department and actively interacts with trainers to ensure they are engaged in productive work. Identifies opportunities for improvement and implements solutions to enhance the efficiency and effectiveness of training programs.

Team Culture and Involvement in Wider Job Function Relationships. Supports and assists with other tasks that significantly impact the department and the property. Develops and maintains strong working relationships with support departments, operations, and team members to foster partnerships that lead to success, consistent results, and credibility. Tracks trends and makes recommendations for refresher or up-training programs. Displays a positive attitude throughout the organization to help create a pleasant working environment.

Qualifications

Performs Other Duties as Assigned

Education: Diploma or Bachelor's Degree in Psychology, Hospitality/Human Resources Management, Business Management, or a related field.

Skills

• Strong understanding of instructional design principles and e-learning content creation.
• Familiarity with digital tools and software for video editing, graphic design, and virtual training facilitation.
• Basic knowledge of data analytics and reporting tools to measure training effectiveness.
• Strong interpersonal skills with the ability to work with and motivate people at all levels of the organization.
• Excellent written and verbal communication skills, with the ability to interact professionally.
• Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong attention to detail and accuracy in data entry, documentation, and correspondence.
• Proactive problem-solving abilities and a willingness to take initiative in a fast-paced environment.
• Flexible and adaptable to changing priorities, with the ability to work independently or as part of a team.
• Innovative and able to offer new ideas and ways of working.
• Adaptable and possesses a growth mindset.
  
  

Experience: At least 2 years of experience in Training/Learning and Development or a similar role; preferably in hotel/hospitality or integrated resort settings.

Technical Skills: Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook, etc.).

Experience Range Range (Years)

2 - 3 years

Job posted on

2024-11-26