DIGITAL FRAUD DETECTION OFFICER

The primary role of the Digital Fraud Detection Officer involves identifying fraud and establishing policies to oversee the comprehensive aspects of fraud and risk management. The Fraud Detection Officer is in-charge of the daily fraud operations management which includes reviewing of fraud incidents and false positives, case markings and other related functions that may be assigned by the Unit Head/Department Head.

Job Description

Fraud Management

• Provides insight into changing transaction strategy and modus
• Monitors and identifies transactions, behaviors, or actions in real time or near real-time to identify fraudulent activities
• Flags suspicious activity based on predefined patterns, thresholds, or behaviors that deviate from the norm
• Manages false positive complaints and ensure that feedback is provided on customer complaints
• Contributes to the continuous improvement of fraud rules and processes; Escalate confirmed high risk cases to management
  
  

Reporting and Application Management

• Demonstrates competence in documenting processes and coordinate with business groups to fill documentation gaps
  
  

Risk Management and Compliance

• Ensures that fraud is detected and managed in accordance with regulatory standards
• Enhances knowledge on new fraud detection technologies, tools, and methodologies
  
  

Operational Responsibility

• Maintains policies and ensures that manual of operational procedure is updated
• Recommends enhancements to fraud rules based on observed patterns for both fraud and genuine transactions
• Provides input on rule effectiveness and false positive reduction to Fraud Analytics team
• Escalates potential suspicious transactions and initiate necessary actions such as blocking of beneficiary
• Takes responsibility for case markings in the FMS
  
  

Qualifications

• Must be a bachelor’s degree holder of any course
• Preferably with at least 1 year experience in digital channels (channel and/or fraud management)
• Must be proficient in productivity applications such as MS Office, Open Office, etc.
• Must be proficient in any fraud system
• Must have good grasp of banking and technology related trends
• Must have strategic decision making skills
• Must be proficient in oral and written communication
• Must have adequate presentation skills
• Must have the ability to establish and manage relationships with internal and external stakeholders