Deskside Support I

Stealth Monitoring is looking for talented individuals like you! Be the next Deskside Support I.

The Deskside Support I is an Entry-Level IT position under the Service Desk team. The role is responsible in providing technical support for hardware and software, application, and technical troubleshooting to internal employees. The role also requires participation in incident management during business outages as the leg and hand support onsite. Ensure that all level 1 tickets are handled in accordance with the SLA and standards.

The role is 24 x 7 shifting schedule and supports administrative and documentation tasks for IT communications, advisories, asset management and any break/fix related concerns for endpoint.

Job Highlights

• Day 1 HMO for you and two (2) of your dependents.
• Annual and Performance Based Salary Increase
• Additional Leave Credits
  
  

Duties And Responsibilities

Basic Hardware and Software Troubleshooting and Maintenance

• Setup, configure and deploy workstation computers and laptops in compliance with the enterprise standards.
• Coordinates and escalates to Senior Service Desk Engineers, Infrastructure and Vendors in troubleshooting and issues impacting the end users.
• Re-imaging of desktops and laptops and ensure that it follows the company standards for computer lockdown, security policies and hardening requirement.
• Conducts hardware and/or software maintenance checklist activities.
• Provides direct technical support to customers and follow the escalation matrix if needed.
• Troubleshoot and find work-around for immediate customer issues.
  
  

Asset Management and Inventory

• Facilitates the tasks in the IT Asset Management Lifecycle which includes but not limited to receiving, storing, transferring, repairing, borrowing and disposing of IT equipment and peripherals.
• Ensure that IT inventory is up to date.
  
  

Incident Management

• Assist in troubleshooting critical incidents and business outage. Act as the leg and hand support onsite.
  
  

Qualifications

• College Graduates of Bachelor’s Degree in any of the following courses – Information Technology, Systems, Computer, Engineering, Business or related disciplines – or a combination of education, training, and experience deemed equivalent.
• Professional Technology Certifications are preferred but not required.
• Basic Knowledge on PC hardware component and troubleshooting.
• Familiarity with device operating systems – Windows, Linux
• Familiarity with Microsoft Office applications, o365 and other similar applications.
• Familiarity with CCTV with IP Cameras and NVRs troubleshooting experience is an advantage.
  
  

Core Competencies

• Ability to read and interpret documents such as procedure manuals. Ability to identify and solve basic problems. Able to work in a team environment.
• Computer savvy and shows keen interest in learning new technologies in a fast-paced working environment.
• Able to solve basic problems and interpret instructions furnished in written, oral, diagram or schedule form. Customer service experience needed.
  
  

Why join Stealth Monitoring?

At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.