Derma - Operations Supervisor

We are looking for a dedicated and service-oriented Derma Operations Supervisor to oversee the day-to-day operations of the Victoria Skin Clinic. This role involves supervising clinic staff, managing appointment scheduling, maintaining inventory and equipment, and ensuring excellent customer service. The Derma Operations Supervisor plays a key role in maintaining operational efficiency, client satisfaction, and service excellence within a hospitality-driven environment.

Duties & Responsibilities

• Supervise daily clinic operations, ensuring smooth workflow, proper staffing, and adherence to service protocols.
• Lead and motivate the derma team (therapists, aestheticians, receptionist) to deliver exceptional guest experiences.
• Monitor and coordinate client appointments, service flow, and timely delivery of treatments.
• Ensure all equipment, treatment rooms, and clinic facilities are maintained in good condition and meet hygiene standards.
• Oversee inventory management of skincare products, supplies, and equipment, including ordering and stock control.
• Address guest inquiries, feedback, and complaints in a professional and timely manner.
• Collaborate with the Marketing Team on promotional activities and service offerings.
• Ensure compliance with health and safety regulations, standard operating procedures, and brand standards.
• Train new staff and provide ongoing coaching to ensure skill development and service consistency.
• Prepare and submit operational reports, including daily sales, service performance, and client feedback.
  
  

Qualifications, Skills & Experience

• Bachelor’s degree in Hospitality, Business Management, or a related field preferred.
• Minimum of 2–3 years of experience in spa, dermatology clinic, or aesthetic operations, with supervisory experience.
• Strong knowledge of skincare treatments, dermatological procedures, and hospitality service standards.
• Excellent leadership, organizational, and customer service skills.
• Proficient in scheduling systems, POS, and clinic operations software.
• Detail-oriented, with the ability to multitask and manage time effectively.
• Professional appearance and a customer-focused attitude.
• Willing to work flexible hours, including weekends and holidays, as required by clinic operations