Delivery Excellence Associate Manager
TASQ Staffing Solutions
Date: 2 days ago
City: Mandaluyong City
Contract type: Full time
RESPONSIBILITIES:
- Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
- Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
- Assist organization in the creation, monitoring, measurement and analysis of standardized processes
- Support the development and implementation of a formal management review of Key
- Performance/Operating results, and train and coach all functional areas on measurement principles
- Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
- Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
- Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
- Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
- Communicate to key management stakeholders on salient quality issues and business opportunities
- Open to Bachelors Degree or undergraduates with relevant experience.
- Must have minimum at least 3 years of relevant experience in Business
- Excellence/Business Transformation/Operational Excellence/Continuous
- Improvement/Process Improvement under Finance and Accounting
- Experience in BPO industry
- Handling clients isn't required and must focus on how candidates are able to communicate effectively, handle certain situations and thoroughly express knowledge on six sigma.
- Applicants with experiences in dealing and leading internal projects are acceptable.
- Led more than 1 Value Stream Mapping activity
- Six Sigma Green Belt Certified or Trained
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