Delivery Excellence Associate Manager

TASQ Staffing Solutions


Date: 4 weeks ago
City: Mandaluyong City
Contract type: Full time
RESPONSIBILITIES:

  • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
  • Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
  • Assist organization in the creation, monitoring, measurement and analysis of standardized processes
  • Support the development and implementation of a formal management review of Key
  • Performance/Operating results, and train and coach all functional areas on measurement principles
  • Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
  • Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
  • Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
  • Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
  • Communicate to key management stakeholders on salient quality issues and business opportunities


SKILLS AND QUALIFICATIONS:

  • Open to Bachelors Degree or undergraduates with relevant experience.
  • Must have minimum at least 3 years of relevant experience in Business
  • Excellence/Business Transformation/Operational Excellence/Continuous
  • Improvement/Process Improvement under Finance and Accounting
  • Experience in BPO industry
  • Handling clients isn't required and must focus on how candidates are able to communicate effectively, handle certain situations and thoroughly express knowledge on six sigma.
  • Applicants with experiences in dealing and leading internal projects are acceptable.
  • Led more than 1 Value Stream Mapping activity
  • Six Sigma Green Belt Certified or Trained

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