DE030219 - Del Center Strategy Ops Assoc Director

myGwork - LGBTQ+ Business Community


Date: 3 weeks ago
City: Quezon City
Contract type: Full time
This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Del Center Strategy and Ops Assoc DirectorWORK SETUP: RTOResponsibilities:
  • Mobilize appropriate resources
  • Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture's full capabilities
  • Improve client and customer relationships working with Client Account and Account Management Team leadership
  • Plan, deliver and execute project(s) and program(s)
  • Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. ,client-site, delivery center)
  • Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvementOTHERS:Project Shift Schedule: Mid ShiftProject Rest Day: WeekendsProject/Team Location: Client Site

Qualifications

SKILL AND QUALIFICATIONS:

  • At least 12 years of relevant experience in Service Delivery
  • At least 10 years leadership experience

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Sr. Specialist, Workforce

Western Union, Quezon City
1 day ago
JR0127616Senior Specialist, Workforce – Quezon City, PhilippinesDo you enjoy planning for the future, ensuring that available resources are fit for purpose? Would you like to utilize your skills to help us optimize our workforce management function?Join Western Union as Senior Specialist, Workforce.Western Union powers your pursuit.The Workforce Management GCC Specialist is responsible for providing 24/7 global coverage of contact center...

QA/Customer Experience Manager

Afni, Inc., Quezon City
1 day ago
DescriptionPosition Purpose:The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. The emphasis is on building an environment that is supportive of a Best-in-Class client centric culture and ensures Guides incorporate our core values into their daily job responsibilities....

Spanish Bilingual | Customer Service Specialist - Bilingual Account

Cognizant, Quezon City
3 days ago
Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant! Minimum Qualifications:...