DE029730 - Instructor Associate Manager
myGwork - LGBTQ+ Business Community
Date: 11 hours ago
City: Mandaluyong City
Contract type: Full time

This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
SKILL AND QUALIFICATIONS:
- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Instructor Associate ManagerWORK SETUP: HybridResponsibilities:
- Operational Training End to End Planning, Execution and Management for all on boarding associates, Team Leads and other support functions baked in the organizational set-up of the project;
- Implementation of the Four Levels of Evaluation to measure training effectiveness for continuous business process improvement;
- Implementation/Roll-out of required up-skilling, new products and services training, cross-skilling and continuous education program(s) and other training/education as needed to meet the identified business need(s).
- Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs;
- Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process.
- Generates, reviews and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients
- Maintains collection and tracking of relevant Training data
- Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees' performanceOTHERS:Project Shift Schedule: Rotation ShiftProject Rest Day: WeekendsProject/Team Location: Client Site - Non-Accenture Facility
SKILL AND QUALIFICATIONS:
- At least 7 years overall work experience
- At least 5-7 years contact center training experience preferred only but not required
- At least 5 years supervisory experience
- College graduate
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Analyst Global Sales Inventory and Operational Planning
Emerson,
Mandaluyong City
2 days ago
Job DescriptionEmerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Senior Analyst, Global Sales Inventory and Operations Planning, you will be responsible for reporting and supporting the SIOP team in their reports, balancing consensus demand forecasts...

Quality Engineer (Tester) – Apache JMeter
Xurpas Enterprise,
Mandaluyong City
3 days ago
Job Highlightslaptop to be providedRole Summary11You will be responsible for diagnosing issues that an in-house performance testing team has been unable to. Your typical day will involve addressing five aspects of Performance Engineering: software development lifecycle and architecture, performance testing and validation, capacity planning, application performance management, and problem detection and resolution.ResponsibilitiesExpected to perform independently and become an SME.Required active...

Manager Strategic Planning
Emerson,
Mandaluyong City
5 days ago
Job DescriptionEmerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Manager, Strategic Planning, you will provide detailed analysis and prepare data for publication to various partners for business decisions. You will support the senior leadership team...
