DE029730 - Instructor Associate Manager

myGwork - LGBTQ+ Business Community


Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time
This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Instructor Associate ManagerWORK SETUP: HybridResponsibilities:
  • Operational Training End to End Planning, Execution and Management for all on boarding associates, Team Leads and other support functions baked in the organizational set-up of the project;
  • Implementation of the Four Levels of Evaluation to measure training effectiveness for continuous business process improvement;
  • Implementation/Roll-out of required up-skilling, new products and services training, cross-skilling and continuous education program(s) and other training/education as needed to meet the identified business need(s).
  • Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs;
  • Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process.
  • Generates, reviews and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients
  • Maintains collection and tracking of relevant Training data
  • Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees' performanceOTHERS:Project Shift Schedule: Rotation ShiftProject Rest Day: WeekendsProject/Team Location: Client Site - Non-Accenture Facility

Qualifications

SKILL AND QUALIFICATIONS:

  • At least 7 years overall work experience
  • At least 5-7 years contact center training experience preferred only but not required
  • At least 5 years supervisory experience
  • College graduate

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