DE029638 - Health Clinical Services Specialist

Accenture in the Philippines


Date: 8 hours ago
City: Taguig
Contract type: Full time
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Training and Development Specialist

WORK SETUP: Hybrid

OVERALL PURPOSE:

Utilizes industry or domain experience to deliver business value on a repeatable basis to clients. Delivers strategic business insights, aids decision-making to maximize client operations or uncover opportunities to grow revenue to reduce costs. Utilizes a broad set of analytical tools to recommend and implement improvements to client business functions.

Facilitates training programs that may include product training, company background and industry policies, implements training assessments and monitoring trainee performance through established measurements. The trainer ensures that agreed proficiency levels are assessed and met prior and upon agents’ graduation from the training program.

Responsible for assessing and analyzing the clinical learning needs and performance of clinicians though a well-defined Training Needs Analysis process. Implements clinical support learning activities in consultation with the client to facilitate the achievement of service level targets and business needs.

Functions as a clinical resource to both clinical and non-clinical staff.

Supports operations to ensure adherence with accreditation, regulatory and quality standards.

RESPONSIBILITIES:


  • Deliver clinical training sessions, competency assessments, and hands-on education for nurses and non-clinical staff.
  • Supports aspects of:
  • Curriculum planning and mapping
  • Training Content development and review
  • Creation and implementation of testing materials and instruments
  • Instructional methods and knowledge transfer approach
  • Training materials and job aids
  • Training logistics
  • Training effectiveness measurements
  • Supports the design and development of training modules, process documentation and job aid necessary to perform the associate’s job role task and function.
  • Participates in the planning, development, implementation, and effectiveness measurement of educational programs.
  • Develops training materials and may be responsible for delivering course material addressing knowledge or skill-based deficits and/or other needs identified.
  • Supports organizational effectiveness and client satisfaction by focusing on efficiency, process reliability, adapting to the external environment, and promoting business excellence through learning.
  • Collaborates with various teams in the planning of training, up skilling, and cross training.
  • Oversees timely completion of deliverables as required by the SOW and Service Level Agreements.
  • Retains skills in functional area of expertise through ongoing education, training, and certification where available.
  • Complies with Accenture’s and client’s standards, procedures, and policies.
  • Collaborates to identify training opportunities for staff, including but not limited to training on case processing, utilizing medical policy, and referring cases to physician reviewers.
  • Responsible for maintaining contractual, regulatory and accreditation compliance by knowing, understanding, correctly interpreting, and accurately applying requirements, regulations, and standards.


  • Reporting


  • Provides regular status reports detailing accomplishments, training trends and activity reports to stakeholders.
  • Maintains collection and tracking of relevant training data.
  • May assist with team-specific reporting activities, including productivity reports, end of shift reports and other operational related reports.
  • Serves as a point of contact for procedural and technical issues.


  • Performance Management

    Performs the following Performance Management steps:


  • Prepares/creates written training material utilized to provide support for virtual and instructor-led training.
  • Creates and delivers clinical and non-clinical training material clearly and eff


  • SKILL AND QUALIFICATIONS:


  • Must have 5 years training experience in BPO setting and 3 years supervisory
  • Proven experience in teaching, training, or instructing within the relevant field, demonstrating effective delivery and classroom management skills.


  • How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Administrative Assistant (ServiceM8 Experience Required)

    Staffstream, Taguig
    1 day ago
     Administrative Assistant (ServiceM8 Experience Required)  The Opportunity at a GlanceWe’re hiring a remote Administration Officer (ServiceM8 Experience Required) to join a well-established Australian business in the residential and commercial garage door industry. This is a full-time position for Philippine-based candidates, employed under a proper PH setup with benefits from day one.You’ll play a key role in keeping operations running smoothly —...

    Assistant Treasury - Fixed Term

    DKSH Scientific Solutions, Taguig
    1 day ago
    Title: Assistant Treasury - Fixed TermLocation:Taguig, PH, PHGlobal Business Unit: OTHJob Function: FinanceRequisition Number: 186191DescriptionJob SummarySupport the implementation of the Group Treasury policy/practices. Execute, record and report all treasury activitiesGeneral ResponsibilitiesSupport superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resourcesSupport the implementation of Group Treasury policy and practices to ensure effective governance over all...

    No Experience - Call Center Agent - Voice/Non-Voice

    Caldwell Communications, Taguig
    2 days ago
    We are continuously looking for candidates for our teamJob Responsibilities Communicates with customer on the phone or by way of written correspondence to deal with concerns. Resolves customer issues on the first call/contact whenever possible without having to transfer caller. Matching customers’ demands to Clients’ products and solutions and services Using settlement and influencing abilities to recover from objections and...