DE029445-Quality Assurance Analyst
Accenture in the Philippines
Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
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POSITION TITLE: Quality Assurance Analyst
WORK SETUP: Return to Office
OVERALL PURPOSE:
Acts as a Subject Matter Expert (SME) for Quality function.
RESPONSIBILITIES:
Functions as 1st level of escalation in terms of Quality performance and reports.
Performs regular Quality audits based on accepted standards in sampling to ensure delivery is consistent and at par with client standards.
Provide real time notification to front line processors / agents on observations gathered from monitoring
Facilitates Calibration sessions with the Operations team and the Client
Generates timely and accurate reports wherein daily, weekly and MTD scores are available on an agent, team and SOW level
Assists in implementing plans and strategies designed and developed for rolling-out quality initiatives to the operations team
Conducts Weekly/Monthly business reviews with stakeholders on overall Quality and CSAT performance.
OTHERS:
Project Shift Schedule: Rotation shift
Project Rest Day: Rotation Off
Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2
SKILLS AND QUALIFICATIONS:
At least 2 years relevant QA experience
At least 1 year QA experience in any banking related account
Banking experience in BPO industry is an advantage
Individual Contributor
POSITION TITLE: Quality Assurance Analyst
WORK SETUP: Return to Office
OVERALL PURPOSE:
Acts as a Subject Matter Expert (SME) for Quality function.
RESPONSIBILITIES:
Project Shift Schedule: Rotation shift
Project Rest Day: Rotation Off
Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2
SKILLS AND QUALIFICATIONS:
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