DE027785-Workforce Services Senior Analyst

Accenture in the Philippines


Date: 3 days ago
City: Cebu City
Contract type: Full time

  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Workforce Command Center POSITION TITLE: Workforce Services Senior Analyst WORK SETUP: Return to Office OVERALL PURPOSE: Acts as a liaison between all WFM towers and stakeholders (Operations and clients). RESPONSIBILITIES:
  • Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
  • Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
  • Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
  • Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
  • Manage internal and external audit with processes and controls in place.
  • Conduct monthly coaching and performance feedback to their direct reports OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Off Project/Team Location: Cebu, Cyberzone Building, Tower 2


    • SKILL AND QUALIFICATIONS:


  • At least 3 years relevant work experience; 1 year supervisory
  • Consider RTA + any of the three other WFM functions (Scheduling, Forecasting, or Capacity Planning)


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