DE027464-Workforce Services Associate

Accenture in the Philippines


Date: 5 days ago
City: Cebu City
Contract type: Full time

  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Workforce Command Center POSITION TITLE: Workforce Services Associate WORK SETUP: Return to Office OVERALL PURPOSE: The Workforce Services Associate is responsible for driving delivery of metrics and optimal performance through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. RESPONSIBILITIES:
  • Responsible for Real Time Adherence and Queue Management for Business Operations. Specifically, the primary responsibility of the individual is to monitor and manage site activities to support client/account service level agreements.
  • Responsible for ensuring scheduled team logins/ logout on time, manage, control and report nonadherence to schedules.
  • Adheres to prescribed formats in updating attendance, schedule swaps
  • Manages required real time reporting requirement deliverables via service menus and ad-hoc requirements.
  • Acts as Point of Contact in processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking. OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Off Project/Team Location: Cebu, Cyberzone Building, Tower 2


    • SKILL AND QUALIFICATIONS:


  • At least 6 months to 2 years RTA experience; other WFM experience is a plus but not required
  • Good knowledge in MS Office (Word, Excel, PowerPoint)
  • No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect)


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