DE027042-BPO Operations Senior Manager (Cebu)

Accenture in the Philippines


Date: 3 weeks ago
City: Cebu City
Contract type: Full time

  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---


    • PROJECT NAME: Verizon

    POSITION TITLE: BPO Operations Senior Manager (Cebu)

    WORK SETUP: Return to Office

    RESPONSIBILITIES:


  • Mobilize appropriate resources
  • Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
  • Improve client and customer relationships working with Client Account and Account Management Team leadership
  • Plan, deliver and execute project(s) and program(s)
  • Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. ,client-site, delivery center)
  • Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
  • Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)


    • Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies


  • Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets
  • Proactive and inquisitive candidate required with clear and precise communication, written and oral skills
  • Market knowledge of US Wireless and Telecom domain would be preferred
  • Should possess great Communication, Influencing & Negotiating Skill


    • OTHERS:

    Project Shift Schedule: Rotation

    Project Rest Day: Rotation

    Project/Team Location: Cebu Filinvest Cyberzone Tower

    SKILL AND QUALIFICATIONS:


  • Open to both graduate and undergraduate candidates with relevant work experience in BPO operations
  • Must have at least 12 years of experience in BPO Operations
  • Must have at least 10 years of Leadership experience


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