DE025702-Inside Sales Specialist

Accenture


Date: 3 hours ago
City: Quezon City
Contract type: Full time
--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

PROJECT NAME: Meta SBG
POSITION TITLE: Inside Sales Specialist
WORK SETUP: Return to Office

OVERALL PURPOSE:
A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance. Sales Coach should be able to use one-on-one sessions to target transferable skills.

RESPONSIBILITIES:
  • Participate in continued education efforts from the Client's Training Team (i.e. refresher training, policy update content review, etc.)
  • Attend and participate in all Client facilitated T3 (train-the-trainer) sessions for updated and new materials, which may include, but not limited to: (1) taking the course as a learner, and (2) co-delivering the course with a tenured instructor (ACN or Client) and pass a Training QA on the material; (1) preparing pre-read materials, and (2) attending a virtual coaching session
  • Planning, design, and delivery of Training sessions, including Ad-hoc Training, for both new and existing team members
  • Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
  • Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
  • Flag any discrepancies in the training material to the Client's Training Team
  • Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles
  • Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary
  • Support stakeholders through performance consulting to qualify development and training requests
  • Maintain enablement content materials providing feedback to curriculum design team to ensure content is up-to-date and relevant
  • Collaborate with Business Partners to ensure training content is updated and aligned with policy launches, UI updates
  • Analyze training needs and develop strategies to improve courses and training documentation
  • Conducts analysis to identify needs and recommends appropriate solutions that distinguish between training, communication, and coaching and development opportunities
  • Provide end-of-class feedback to reduce errors and improve processes
  • Ongoing evaluation of certification processes/procedures/ enablement content; improve training effectiveness by participating in development of new approaches, techniques, and materials
OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Cyberpark Tower 1

SKILL AND QUALIFICATIONS:
  • At least 5 years of relevant experience in Sales Coaching in BPO
  • At least 3 years supervisory experience

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