DE025242-BPO Operations Senior Manager
Accenture in the Philippines
Date: 3 weeks ago
City: Taguig
Contract type: Full time
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: BPO Operations Senior Manager
WORK SETUP: Hybrid
RESPONSIBILITIES:
Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities.
Build client relationships in collaboration with the Client Account Leadership team.
Lead the service delivery strategy across one or more client portfolios.
Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
Manage people engagement, recruiting and staffing to optimize delivery targets.
Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis.
Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director.
Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area
OTHERS:
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends Off
Project/Team Location: Taguig Uptown Bonifacio Tower 3
SKILL AND QUALIFICATIONS:
At least 12 years of work experience in Service Delivery with strong background in F&A (RTR/PTP)
10 years supervisory/TL experience
Open to any industry
Typically has a minimum of 12 to 20 years of experience doing similar work either at or outside of Accenture. Expected to be a SME with deep knowledge in an area of expertise based on experience, and act in an advisory role in meetings.
PTP and RTR experience is required.
POSITION TITLE: BPO Operations Senior Manager
WORK SETUP: Hybrid
RESPONSIBILITIES:
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends Off
Project/Team Location: Taguig Uptown Bonifacio Tower 3
SKILL AND QUALIFICATIONS:
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