DE025242-BPO Operations Senior Manager

Accenture in the Philippines


Date: 2 hours ago
City: Taguig
Contract type: Full time
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: BPO Operations Senior Manager

WORK SETUP: Hybrid

RESPONSIBILITIES:


  • Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities.
  • Build client relationships in collaboration with the Client Account Leadership team.
  • Lead the service delivery strategy across one or more client portfolios.
  • Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
  • Manage people engagement, recruiting and staffing to optimize delivery targets.
  • Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis.
  • Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director.
  • Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area


    • OTHERS:

    Project Shift Schedule: Mid Shift

    Project Rest Day: Weekends Off

    Project/Team Location: Taguig Uptown Bonifacio Tower 3

    SKILL AND QUALIFICATIONS:


  • At least 12 years of work experience in Service Delivery with strong background in F&A (RTR/PTP)
  • 10 years supervisory/TL experience
  • Open to any industry
  • Typically has a minimum of 12 to 20 years of experience doing similar work either at or outside of Accenture. Expected to be a SME with deep knowledge in an area of expertise based on experience, and act in an advisory role in meetings.
  • PTP and RTR experience is required.


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