DE024474-Workforce Services Senior Manager

Accenture in the Philippines


Date: 5 days ago
City: Mandaluyong City
Contract type: Full time

  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---


    • PROJECT NAME: Workforce Command Center

    POSITION TITLE: Workforce Services Senior Manager

    WORK SETUP: Return to Office

    OVERALL PURPOSE:

    The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.

    RESPONSIBILITIES:


  • Overall management of the WFM AP and QA cost structure and budget
  • To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos, and tours.
  • Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.
  • Responsible for delivery on all contracts / SLAs
  • Focus on driving down cost to serve and looking for opportunities to expand the shared services model.
  • Drive industrialization of BST across all contracts


    • OTHERS:

    Project Shift Schedule: Mid Shift

    Project Rest Day: Weekends Off

    Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

    SKILL AND QUALIFICATIONS:


  • 15 years overall experience with at least 7 years in leadership capacity (managers/sr. managers as direct reports) - (BPO or non-BPO)
  • Well rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning) For Forecasting, Scheduling, Capacity Planning - must be able to do it manually AND with a tool and create from scratch as well - Good to have


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